Business IT Support in Singapore -
Reliable Managed Services Partner

Need a reliable IT support partner for your business in Singapore? Whether you’re a growing SME or a large enterprise, we provide fast, secure, and scalable IT support services tailored to your business needs, from remote helpdesk support to full 24/7 IT management.

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Comprehensive Business IT Support Services Offered

Services
Description
Laptop, MacBook & Surface Pro Repair
Quick and reliable hardware repairs for business laptops, tablets, and devices. Certified technicians minimize downtime and offer loaner devices during critical repairs.
AV and CCTV Setup & Support
Professional installation and maintenance for office audio-visual setups, video conferencing tools, and robust CCTV surveillance systems.
Cybersecurity Services
Full-spectrum protection including cybersecurity audits, firewall management, anti-malware solutions, VPN implementation, employee security training, and real-time threat response.
Firewall & Server Management
Installation, configuration, and maintenance of enterprise-level firewalls and servers (Windows/Linux/cloud), ensuring maximum security and operational efficiency.
Managed IT Services & Support Desk
Comprehensive outsourced IT support with predictable flat-rate packages, providing remote troubleshooting, onsite visits, strategic IT consulting (vCIO), and dedicated helpdesk assistance.

Monthly Managed IT Support Packages

Support Package
Estimated Pricing (SGD)
Basic IT Support
S$50 – S$80 per user/month
Standard IT Support
S$80 – S$150 per user/month
Premium/24×7 IT Support
S$150 – S$300+ per user/month

Basic Business IT Support Package

Our Basic IT Support package is ideal for small and medium businesses that need reliable day-to-day tech support during standard business hours.

What’s Included:

  • 8×5 business hours helpdesk access (Monday to Friday)

  • Unlimited remote troubleshooting and email/phone support

  • Software updates, user account management, and basic issue resolution

  • Onboarding assistance for new users or devices

Best For:
SMEs with under 50 users who want affordable, predictable IT support without needing onsite services.

Pricing (SGD):
~S$50 – S$80 per user/month
Volume discounts available for 100+ users (up to 20% off)

Standard Business IT Support Package

Our Standard Business IT Support offers balanced remote and onsite assistance tailored for growing businesses needing regular technical maintenance.

What’s Included:

  • All features in the Basic package

  • Regular onsite technician visits

  • Extended support hours (weekends available)

  • Faster response times for critical issues

  • Optional monthly system health reporting

Best For:
Companies requiring regular onsite support alongside remote assistance, ideal for office networks, equipment, and end-user computing devices.

Pricing:
~S$80 – S$150 per user/month
or ~S$180 per device/year (~S$15/month) for device-based pricing
(discounted rates available for organizations with 100+ users)

Premium 24×7 Managed Business IT Support Package

Our Premium Business IT Support is designed for enterprises needing maximum uptime, comprehensive security, and strategic IT management with 24×7 support.

What’s Included:

  • 24/7 dedicated helpdesk & emergency response

  • Proactive network monitoring and alerts

  • Comprehensive cybersecurity management

  • Assigned IT manager & guaranteed SLA response

  • Quarterly IT strategy reviews and infrastructure planning

Best For:
Large enterprises and businesses requiring robust, round-the-clock support with high-level strategic consulting and security management.

Pricing:
~S$150 – S$300+ per user/month (custom plans available based on complexity and scale)

Why Choose Esmond Service Centre for Your Business IT Support?

Businesses across Singapore trust us for their critical IT requirements. Here’s why:

15+ Years of Industry Experience: Proven expertise managing IT for SMEs, enterprises, and government-linked corporations across Singapore.

Reliable & Secure Solutions: Robust cybersecurity measures protecting your business from evolving threats.

Flexible & Scalable Plans: Services designed to grow seamlessly alongside your business.

Local Singapore Support: Fast, island-wide technician dispatch ensures minimal downtime.

Transparent Pricing: Clear, predictable pricing without hidden charges—tailored to your business needs.

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Our Clients

Serangoon Garden Secondary School – Education sector IT repair by Esmond Service Centre
Tampines Secondary School – Esmond Service Centre IT support collaboration
CHIJ Katong Primary School – Partnered with Esmond Service Centre for device servicing
Marymount Convent School – Device repair services by Esmond Service Centre

Frequently asked question

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What types of businesses benefit most from your business IT support packages?

Our business IT support packages are tailored for SMEs seeking reliable, cost-effective daily IT management, as well as large enterprises requiring comprehensive 24/7 managed solutions and strategic IT consulting.
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Can I customize my business IT support package based on my company's specific needs?

Absolutely. We offer flexible, scalable plans that can be fully customized, from remote and onsite assistance to cybersecurity and strategic consulting, ensuring you only pay for what your business requires.
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Do you offer emergency or after-hours business IT support in Singapore?

Yes, our Premium Managed IT Support package provides 24/7 emergency helpdesk services, proactive network monitoring, and rapid response for any urgent or critical IT issues your business faces.
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Is your business IT support compliant with cybersecurity best practices?

Yes. Our business IT support includes comprehensive cybersecurity services like security audits, firewall and antivirus management, employee security training, and real-time threat monitoring to protect your organization.
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How quickly can Esmond Service Centre respond to IT issues affecting my business operations?

We pride ourselves on rapid response times, typically addressing critical issues within hours. Our Premium clients receive guaranteed SLA-based priority service with immediate technician dispatch when necessary.
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Can Esmond Service Centre help with hardware setup and maintenance for remote and hybrid teams?

Definitely. Our business IT support covers hardware and software configurations, secure remote access setups, VPNs, and ongoing technical support for remote or hybrid working environments across Singapore.
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