Customer Service Jobs in Singapore

Esmond Holdings Pte Ltd is a Singapore-based IT Servicing company. As a fast growing company, Esmond Holdings Pte Ltd is seeking a highly motivated and organized individual to join their team.

Role and Responsibilities of a Customer Service Representative

As a customer service representative at Esmond Holdings Pte Ltd, your role is to provide exceptional customer service to customers. This includes answering customer inquiries, resolving customer complaints, and providing product information. You will also be responsible for processing customer orders, managing customer accounts, and ensuring that all customer interactions are recorded and documented.

In addition to providing customer service, you will also be responsible for working closely with other departments to ensure the smooth operation of the company. This involves coordinating with the sales team to ensure customer orders are fulfilled, working with the marketing team to promote products, and collaborating with the finance team to resolve any billing or payment issues.

How to Join Esmond Holdings Pte Ltd as a Customer Service Representative

If you meet the qualifications and requirements and are interested in joining Esmond Holdings Pte Ltd as a customer service representative, you can  submit your resume and cover letter below. The company regularly updates its job postings, so keep an eye out for any new positions that may be of interest to you.

In conclusion, joining Esmond Holdings Pte Ltd as a customer service representative is an excellent opportunity for anyone looking to grow their career in a dynamic and fast-paced environment. As a key member of the team, you will play a crucial role in the success of the company and have the opportunity to learn and develop your skills. If you are a highly motivated individual with a passion for delivering exceptional customer service, consider joining Esmond Holdings Pte Ltd as a customer service representative.

Job Requirement

  • Minimum 2 to 3 Years Experience
  • Proven Customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication (Ability to use positive language) and presentation skills
  • Ability to multi-task, prioritize and manage time effectively

Plus Point

  • Knowledge in using Google Docs / Sheet 
  • Basic IT Knowledge to conduct simple diagnostic checks over the counter and advise customer accordingly 
  • Pasting of Glass Protector for Mobile Phone

Job Description

  • Handle all inbound sales enquiry
  • Update and follow up with customer repair enquiry and repair status
  • Attend Walk-in customers
  • Handling of Payments
  • Merchandising Store Display 
  • Ensure daily house keeping is completed 
  • Other Adhoc admin duties

Salary Range

  • Customer Service Executive : SGD $1900 – $2300
  • Senior Customer Service Executive : SGD $2450 – $2760
  • Customer Service Assistant Manager : SGD $3200 – $3950
  • Customer Service Manager : SGD $4200 – $4980

Submit your resume

Only shortlisted applicant will be notified

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