If you’re experiencing issues with your iPad’s Face ID not working, here are some troubleshooting steps you can try:
Clean the TrueDepth camera and sensors: Dust, dirt, and fingerprints on the TrueDepth camera or sensors can interfere with Face ID’s ability to recognize your face. Use a soft, lint-free cloth to gently wipe the camera and sensors.
Check for software updates: Make sure your iPad is running the latest version of iOS. To check for updates, go to Settings > General > Software Update. Install any available updates.
Reset Face ID: If Face ID is still not working after cleaning the camera and updating the software, try resetting Face ID. To do this, go to Settings > Face ID & Passcode > Reset Face ID. Then, set up Face ID again.
Check Face ID settings: Make sure that Face ID is turned on for the specific functions that you want to use it for. Go to Settings > Face ID & Passcode and ensure that the toggle switches are turned on for the features you want to use.
Disable restrictions: If you’ve enabled restrictions on your iPad, it may be preventing Face ID from working properly. Go to Settings > Screen Time > Content & Privacy Restrictions and make sure that Face ID is allowed.
Remove any accessories: Certain accessories, such as cases or screen protectors, can interfere with Face ID’s ability to recognize your face. Remove any accessories and try using Face ID again.
Reset all settings: If the above steps don’t work, you can try resetting all settings. Go to Settings > General > Reset > Reset All Settings. Note that this will reset all customized settings on your iPad, so make sure to back up your data beforehand.
If none of these troubleshooting steps resolve the issue, it’s recommended to contact Apple Support or Esmond Service Center for further assistance. They can perform a diagnostic test to determine the root cause of the problem and provide a suitable solution.