Picture this: you’re feeling overwhelmed with the sheer number of tasks on your to-do list, your stress and adrenaline levels are at an all-time high and from the corner of your eyes, you spot that 1% indicator on your battery bar. You then scramble to plug your charger into the MacBook, only to be greeted with a “battery is not charging” status. Ah, we know just how frustrating this feels!
If you ever find yourself caught in such a circumstance, there are a few steps you can take to troubleshoot or repair. Our team at Esmond Service Centre Singapore is here to take you through them all.
1.Inspect the Hardware
MacBook comes with three different hardware upon purchase: USB-C power adaptor, AC Plug (also known as Duckhead) and USB-C charging cable. The fundamental step to take is to ensure that they are working fine. Take a closer look at every inch of the cable – lookout for visible red flags like breakages or frays on the cable or dark discolouration, which could signify burns. Also, keep an eye out for any foreign objects or built-up debris in the power adaptor. You might want to try testing it out with another charger if you do have one.
2. Reboot the MacBook
Sometimes, it might be nothing more than a minor hang – just like how your apps do. So, if you’re lucky enough, a simple reboot can actually be the fix. First, try unplugging the power adapter from the power outlet, hit the restart button on your MacBook and wait for a few seconds before switching it back on.
3. Check the State of Your Battery Health
Like we’ve mentioned before, all laptop batteries have finite lifespans – Apple’s devices are not spared from this grim reality either. Perhaps it’s time to get your MacBook’s battery replaced or repaired.
To find out if that’s the case for you, all you need to do is check your battery health. Press and hold the Option key and click the Battery icon in your top menu bar. One of the following conditions will be displayed:
- Normal: There are no issues with your battery, and it is functioning normally.
- Replace Soon: Your battery is holding less charge than before, and you might require replacement soon.
- Replace Now: The battery is not holding enough charge – it’s time to replace your battery.
- Service Battery: Your battery is not holding a charge at all or not functioning as it should be. Get your battery evaluated immediately.
You can also find out your cycle count by clicking the Apple icon on the top left corner, tap on ‘About this Mac’ and select ‘System Report’. Look out for it under ‘Health Information’.
4. Check for Updates
In some instances, software or firmware updates might work. If your MacBook isn’t charging as expected, try checking for software updates.
5. Turn off Battery Health Management
Late last year, Apple has released a support document to elucidate the possible reasons why your MacBook might reflect the “not charging” error. For one, it could be caused by the new Battery Health Management feature present in macOS 10.15.5 or later. While it’s introduced to improve and preserve the battery’s lifespan, it might also cause the MacBook to pause its charging for calibration purposes.
This feature is on by default, but you can also choose to turn it off by following the steps below:
Click on the Apple menu > Choose System Preferences > Select Battery > Click Battery Health > Deselect “Manage battery longevity”.
6. Seek Technical Support
If all of the above doesn’t work out for you, seeking help from a MacBook repair centre in Singapore is your best bet. Each MacBook has its own quirks and unique issues, so a trip to the repair centre might just spare you from the gut-wrenching agony of handling the diagnosis endeavour that you simply can’t make heads or tails of.