If the touch panel on your laptop is not working, there are several troubleshooting steps you can follow to try and resolve the issue:
Clean the screen: Use a soft, lint-free cloth to gently clean the touch panel. Sometimes dirt, smudges, or fingerprints can interfere with touch sensitivity.
Restart the laptop: A simple restart can often resolve minor software glitches that may be affecting the touch panel.
Check for driver issues: Outdated or corrupted drivers can cause touch panel problems. Go to the manufacturer’s website and download the latest touchpad or touchscreen drivers for your laptop model. Install the drivers and restart the laptop to see if it resolves the issue.
Disable and re-enable the touch panel: Sometimes disabling and re-enabling the touch panel can help reset it. To do this, go to the Device Manager (you can search for it in the Start menu) and expand the “Human Interface Devices” or “Mice and other pointing devices” section. Locate the touchpad or touchscreen device, right-click on it, and select “Disable.” After a few moments, right-click on it again and choose “Enable.”
Update the operating system: Make sure your laptop is running the latest version of the operating system. Updates often include bug fixes and improvements that can address touch panel issues. Check for updates in the system settings or control panel and install any available updates.
Run hardware diagnostics: Many laptops come with built-in hardware diagnostics tools that can help identify and fix hardware issues. Check your laptop’s user manual or the manufacturer’s website to find out how to access these diagnostics and run them.
Check for physical damage: Inspect the touch panel for any physical damage, such as cracks or scratches. If you notice any damage, it may require professional repair or replacement.
Restore or reinstall the operating system: If all else fails, you can try restoring your laptop to a previous restore point or performing a clean reinstall of the operating system. This can help rule out any software-related issues that might be affecting the touch panel.
If none of the above steps resolve the issue, it may be necessary to contact the manufacturer’s customer support or bring your laptop to Esmond Service Centre for further diagnosis and repair.