If your Microsoft Surface won’t start or gets stuck at the Windows logo, it can be a frustrating experience. Here are some steps you can take to troubleshoot and potentially resolve the issue:
Perform a Hard Reset: Disconnect any external devices, including power adapters and USB devices, from your Surface. Then press and hold the power button for around 20 seconds until the device shuts down completely. Afterward, press the power button again to turn it on. This can help clear any temporary glitches that may be causing the startup problem.
Safe Mode Startup: Attempt to boot your Surface into Safe Mode. To do this, press and hold the Shift key on your keyboard while pressing the power button to turn on the device. Keep holding the Shift key until you see the recovery options screen. From there, select “Troubleshoot” > “Advanced options” > “Startup Settings” > “Restart.” Once your Surface restarts, you’ll see a list of startup options. Choose Safe Mode or Safe Mode with Networking. If your Surface starts successfully in Safe Mode, it indicates that a third-party application or driver may be causing the issue.
Automatic Repair: If your Surface still won’t start, you can try the Automatic Repair feature. On the recovery options screen, select “Troubleshoot” > “Advanced options” > “Startup Repair.” Windows will attempt to diagnose and fix any issues preventing your Surface from starting.
System Restore or Reset: If the above steps don’t resolve the issue, you can consider performing a system restore or resetting your Surface. System Restore allows you to revert your Surface to a previous point in time when it was working correctly. Resetting your Surface reinstalls Windows but keeps your personal files intact. Both options should be used as a last resort, as they can remove installed programs and settings.
If none of these troubleshooting steps resolve the problem, it may be necessary to contact Microsoft Support or visit Esmond Service Centre for further assistance. They can provide specialized support and guidance to get your Surface device up and running again.