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MSI Laptop
Warranty Support

msi logo and laptop

Check If Your MSI Laptop Is Still Under Warranty

Simply locate your laptop’s serial number and WhatsApp us at +65 8828 8180. Our team will check your warranty status and provide an update via WhatsApp.

How to Claim Your MSI Laptop Warranty Support in Singapore

Step 1: Locate Your MSI Device Serial Number
Find the serial number on the back of your laptop, monitor, or desktop. It is usually labeled as “S/N” or “Serial Number.”

Step 2: Describe the Issue
Share the problem you’re facing with your MSI device, Example: Cannot Power on, Screen Flickering, Keyboard not working etc.

Step 3: Contact Us via WhatsApp
Send a WhatsApp message to +65 8828 8180 with your device’s Serial Number along with a brief description of the issue you’re facing.

” Example Message: Hi MSI Service Centre, my MSI laptop is not powering on. Serial Number: K1234N01234. Thank you.​”

Frequently asked questions

Esmond Service Centre is the MSI Authorised Service Centre in Singapore.

Address: 24 Sin Ming Lane (Midview City), #01-100, Singapore 573970
Nearest MRT: Bright Hill (TE7)

Operating Hours:

  • Monday to Friday: 10:00 AM – 7:00 PM
  • Saturday: 10:00 AM – 3:00 PM
  • Closed on Sundays and Public Holidays

Solution (1): Locate your laptop’s serial number and WhatsApp us at +65 8828 8180. Our team will verify your warranty status and update you via WhatsApp.

Solution (2): You can also check your warranty status on the official MSI Singapore website:
MSI Warranty Check

Not all MSI laptops include on-site warranty service. Please provide us with your laptop’s serial number via WhatsApp, and we will check and advise you accordingly.

  • Diagnostic Check: 1 to 2 working days 
  • Repair Duration (if parts are available): Typically within 3 to 5 working days for parts replacement and full testing.
  • Repair Duration (if parts need to be ordered): It may take up to 4 weeks or more, depending on part availability and shipping times.

Yes, MSI laptops come with a 1-year international warranty, applicable only during the first year. For example, if your MSI laptop includes a 2-year warranty, the coverage is as follows:

  • 1st year: International warranty – eligible for service at any MSI authorised service centre worldwide. (Unless otherwise stated)
  • 2nd year: Warranty coverage is valid only in the country of purchase, and you will need to visit an authorised service centre in that country to receive warranty support.