Detachment or connection problems: Some users have reported difficulties with the detachment mechanism of the Surface Book 2, where the tablet portion doesn’t detach smoothly from the keyboard base or fails to connect properly. This can be caused by hardware or software issues.
Battery drain during sleep: Some users have experienced excessive battery drain when the Surface Book 2 is in sleep mode. This issue can be due to background processes or software settings that prevent the device from entering a low-power state during sleep.
Graphics driver issues: Surface Book 2 models with dedicated graphics cards may encounter problems with graphics drivers. These issues can result in display artifacts, crashes, or poor performance in graphics-intensive applications. Keeping the graphics drivers up to date or reinstalling them can often resolve these problems.
Overheating and fan noise: The Surface Book 2 can sometimes get hot, especially during demanding tasks. In some cases, users have reported excessive fan noise or the device shutting down due to overheating. Keeping the device’s ventilation areas clear and avoiding using it on soft surfaces that block airflow can help mitigate these issues.
Blue Screen of Death (BSOD): Like any Windows-based device, the Surface Book 2 can encounter occasional blue screen errors. These errors can be caused by hardware or software issues, such as incompatible drivers or faulty components. Keeping the system and drivers up to date and running thorough antivirus scans can help prevent these problems.
If you encounter any of these issues with your Surface Book 2, it’s recommended to check for software updates, including Windows updates and firmware updates specifically for the Surface Book 2. Additionally, reaching out to Microsoft support or visiting Esmond Service Centre for assistance can be helpful in resolving these problems.
Alexandra
460 Alexandra Rd, #02-39 Alexandra Retail Centre (ARC, Singapore 119963
Bishan
24 Sin Ming Ln, #01-100 Midview City, Singapore 573970
10:00am to 7:00pm(Mon - Fri)
10:00am to 3:00pm (Sat)
Closed on Sunday & Public Holiday
Alexandra Retail Centre (ARC)
460 Alexandra Road Singapore #02-39
(S) 119963
Midview City (Bishan)
24 Sin Ming Lane #01-100
(S) 573970
10:00am to 7:00pm(Mon - Fri)
10:00am to 3:00pm (Sat)
Closed on Sunday & Public Holiday
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