If you’re experiencing an issue where your Microsoft Surface is not charging, there are a few troubleshooting steps that you can try before seeking professional help. Here are some steps you can take to try and fix the problem:
Check the power source: First, make sure that your Surface is properly plugged into a power source. Check that the outlet is working properly by plugging in another device, such as a lamp or phone charger. If the outlet is not working, try another one.
Check the charger: Make sure that the charger is securely plugged into both the power source and the Surface. Also, check the cable and adapter for any damage or fraying. If you notice any damage, it may be time to replace the charger.
Check the charging port: Inspect the charging port on your Surface to make sure it is free from debris or dirt. If there is any dirt or debris in the port, try cleaning it out gently using a soft, dry toothbrush. Be careful not to damage the port.
Restart your Surface: Sometimes, a simple restart can fix charging issues. Try restarting your Surface by holding down the power button for 30 seconds.
Check for updates: Check for any pending updates for your Surface by going to Settings > Update & Security > Windows Update. Install any available updates and restart your Surface.
Reset your Surface: If none of the above steps have worked, you may need to perform a factory reset. Before doing this, back up your important data and files. To reset your Surface, go to Settings > Update & Security > Recovery > Reset this PC.
If none of these troubleshooting steps work, it may be time to seek professional help. Contact Microsoft Support or Esmond Service Centre for repair and assistance.