If you’re facing issues with your Surface Pro not charging, here are some troubleshooting steps you can take:
Check the charging cable: Make sure the charging cable is properly plugged in and the power source is working. Try using a different charging cable or power adapter to see if it resolves the issue.
Check the charging port: Check for any dirt or debris in the charging port and clean it out gently using a soft-bristled brush or a toothpick.
Restart your Surface Pro: Restarting your device can help resolve any software-related issues that may be causing the charging problem.
Check for updates: Make sure your Surface Pro is up to date with the latest software updates from Microsoft.
Disable Battery Driver: Sometimes, the battery driver can cause issues with charging. You can try disabling and re-enabling the battery driver in the Device Manager.
Perform a two-button shutdown: A two-button shutdown involves holding down the power button and the volume up button for 15 seconds, then releasing both buttons and waiting for 10 seconds before turning your device back on. This can help resolve any hardware-related issues.
If none of these steps resolve the issue, it may be a hardware problem and you should contact Microsoft support or bring your Surface Pro to Esmond service center for repair.