最后更新:
Esmond 服务中心是新加坡官方且唯一授权的 MSI 服务中心，致力于为 MSI 笔记本电脑、台式机、游戏机、显示器等产品提供全面的保修索赔、原装零件更换和合规维修服务。
客户可以通过以下方法轻松查看其 MSI 设备是否仍在保修期内，并了解保修期结束日期：
要查询您的 MSI 产品保修信息，请先在 MSI 会员中心注册您的设备。点击此处了解更多信息。
请发送WhatsApp消息至+65 8828 8180，并提供您笔记本电脑的序列号，以确认您的设备是否仍在保修期内。需要帮助查找序列号？点击此处。
请按照以下简单步骤操作，即可顺利完成保修索赔：
🔹 笔记本电脑 – 位于笔记本电脑底部。
🔹 掌上游戏机 – 位于游戏机背面。
🔹 显示器 – 位于显示器背面。
🔹桌面 – 位于底座的背面或下方。
🔹一体机电脑 – 位于电脑背面。
点击此处查找您的 MSI 设备序列号
找出您的 MSI 设备的问题，例如无法开机、屏幕闪烁、键盘故障或 WiFi 连接问题。
请发送 WhatsApp 消息至 +65 8828 8180，内容包括您的序列号和问题简述。
例如：“您好，MSI 服务中心，我的 MSI 笔记本电脑无法开机。序列号：K1234N01234。谢谢。”
请填写我们的在线表格，提供您的 MSI 设备序列号并简要描述您的问题。我们的团队将核实您的保修状态并尽快回复。
仅限计算机设备提交请填写我们的显示器服务专用表格，包括显示器的序列号和故障详情。我们将确认您的显示器是否在保修范围内，并尽快与您联系，告知后续步骤。
仅限 MSI 监控提交找到你的
MSI序列号
确定
明确提出问题
联系我们
通过 WhatsApp
在线提交
保修单
了解您的 MSI 设备在保修期内需要多长时间才能完成诊断和维修。维修时间可能因库存情况和问题复杂程度而异。
| 设备类型 | 诊断与维修时间表 |
|---|---|
| 笔记本电脑/台式机/一体机/掌上游戏机 | 诊断检查： 1至2个工作日（不包括周六、周日和公众假期） 。对于间歇性或复杂的问题，诊断可能需要更长时间。 |
| 监视器 | 诊断检查：收到显示器后，我们将在 1 至 2 个工作日内（不包括星期六、星期日和公共假期）进行。 |
🚀 我们致力于提供快速高效的MSI保修服务。请放心，我们的团队将尽最大努力尽快完成保修流程。
为了帮助您清楚地了解可用的物流方案，请参考下表：
| 设备类型 | 诊断和维修时长 |
|---|---|
| 笔记本电脑 | 🔹上门服务：仅适用于部分笔记本电脑型号。请提供您的设备序列号以供核实。 |
| 显示器/Trident桌面 | 🔹取送服务：提供免费取送服务。 |
| 一体式电脑/掌上游戏机 | 🔹仅限到店办理：这些设备不提供上门服务或免费取送服务。如需取送，需支付双程物流费SGD $43.60 （含 9% 消费税） 。请在取走设备前支付费用。 |
重要提示：
我们的MSI授权服务中心严格遵守MSI官方保修指南，涵盖以下内容：
| 设备类型 | 诊断和维修时长 |
|---|---|
| 笔记本电脑/掌上游戏机 | ✅ 所有硬件组件（屏幕、键盘、主板、摄像头等） |
| 台式机 | ✅ 所有内部硬件组件均不存在制造缺陷 |
| 显示器 | ✅ 电源相关问题（例如，无法开机） |
MSI 为不同设备提供不同条款的保修服务。下表列出了 MSI 在新加坡针对各类设备提供的官方保修范围：
| 设备类型 | 诊断和维修时长 |
|---|---|
| 笔记本电脑/掌上游戏机 | ❌意外损坏（屏幕破裂、跌落、液体泼溅、撞击） |
| 台式机 | ❌ 意外损坏（外壳破裂、操作不当） |
| 显示器 | ❌ 死像素少于 5 个 |
点击此处查看MSI保修范围的完整详情，包括保修范围和不保修范围。了解您的保修条款可确保服务流程顺畅无阻。
Had a battery alert warning this morning on my HP Spectre laptop. Ran a battery test and the capacity is only left with 23% despite component test shows Passed. HP support ask me to calibrate the battery which is a very lengthy and tedious procedure and it does not solve the original battery issue of degraded capacity. HP Support also need time (the whole day also never get back to me) to check for stocks and price. I just need a faster clean fix to this issue i.e. simply replace the battery. Searched the Internet and found Esmond Service Centre with good reviews. Fast response and helpful advice. They transferred the battery to the branch at MidView in 2 hours and changed my battery within 30 to 40mins when I was on-site. Price was competitive compared to other quotes I got and also purchased the extended warranty for 1 year for $48. They also provided after sales customer service when I asked about my chargers. Not like some shops who will ignore you after the purchase. Great service and will look for them in future if I need to repair my laptop.
Highly experienced, customer focus, general great at what they're doing which servicing and repairing computer. I went there to change battery for my lap top and was highly impressed by their good technical, reasonal pricing, ease of doing business and friendliness of front desk staffs. They found something else ; ie the cooling system that required attentive alertedmet the issue via WA prompting recommending solutions and cosing. It was easy to make decision with transparent transaction. Job was done very quickly originally supposed to take 30 mins with the addition task it took another 20 mins which iscceptable a we were able to waiting relaxing while having a coffee in the multitude of F&B outlets in this mall. My laptop was very well serviced and repair and within my original estimated budget. Super happy with Esmond for their great capability and professionalism. victor who attended to us was a bit quiet but nonetheless was able to communicate important info clearly to me. Keep it up Esmond
I recently sent my laptop to Esmond Service Center at Alexandra Retail Centre for a battery replacement, internal cleaning, and full reformatting service, and I am very satisfied with the overall experience. From the start, the staff were professional, patient, and clear in explaining the diagnosis and recommended work. They provided transparent pricing upfront, with no hidden charges. The turnaround time was reasonable, and I was kept informed of the progress throughout. After servicing, my laptop feels almost like new. The battery performance has improved significantly, the system runs much smoother after reformatting, and the internal cleaning has clearly helped with performance and heat management. Overall, the service was efficient, reliable, and professionally handled. I would not hesitate to recommend Esmond Service Center at Alexandra Retail Centre to anyone looking for trustworthy and competent laptop servicing.
Sent my iMac in for a screen replacement and had a very positive experience with Esmond Service Centre. Customer service was responsive and patient throughout the process, and they kept me updated clearly. Repair was completed quickly and the iMac is working well again. They also showed me photos of the internal dust buildup and explained the recommended servicing transparently, which I appreciated as someone not familiar with repairs. Overall, a smooth and reassuring experience. Thank you for the professional service!
The whole process was smooth and professional. From their website interface, WhatsApp chat, to the repairing time and process, everything was easy and convenient for me. They are very friendly in the chat as well and were very clear with their instructions and quotations. Their warranty duration is amazing as well. Definitely will come back here again if I need anything repaired again. And of course, laptop feels good as new. Edit: Thanks for cleaning my screen! I appreciate the extra servicee
5/5 experience and service Appreciate the prompt responses! It was easy to book an appointment / timeslot because they are very approachable. It's an introvert-friendly experience. I like how direct and straightforward the process and advices/quotations were. I'm a big fan of that. Was also my first time finding a service to replace my laptop battery, and I'm so glad to have found them. Will definitely come back again for further assistance. 😄
请将设备送到新明或亚历山大的 Esmond 服务中心 — 免费检测，维修从 $65 起，许多可在 1–2 小时内完成。
