MSI Authorised Service Center
Official Warranty Claims & Repairs

How Do I Check My MSI Warranty Status at the MSI Service Center?

Customers can easily check if their MSI device is still under warranty and find out the warranty end date using the following methods:

Authorised MSI Warranty Service Providers in Singapore

How to Claim Warranty at the MSI Service Center Singapore

Claiming your MSI warranty is simple — just two steps. The exact steps depend on your device, so follow the relevant path below. Our team verifies your warranty status and responds promptly.

For Laptops, Handheld Consoles, Desktops & All-in-One PCs

1. 1

   Locate Your Serial Number

   Found on the bottom of laptops, or the back of handheld consoles, desktops and All-in-One PCs. Click here to find it.
2. 2

   WhatsApp Us & Describe the Issue

   Send your serial number with a short description of the problem — e.g. won’t power on, screen flickering, keyboard fault, or WiFi issues. WhatsApp Us

For Monitors

1. 1

   Locate Your Serial Number

   Found on the back of the monitor. Click here to find it.
2. 2

   Submit the Monitor Warranty Form

   Fill in our dedicated MSI monitor warranty form with your serial number and issue details. Submit MSI Monitor Form

How Long Does MSI Warranty Repair Take at Our Singapore MSI Service Center?

At Esmond Service Centre, MSI warranty diagnostics typically take 1 to 2 working days, excluding Saturdays, Sundays and public holidays. If the fault is identified and the parts are in stock, your device is usually ready for collection within the same timeframe; unavailable parts may require extra time to order.

⚠️ Where you bought it decides whether it is covered here. MSI states that “only MSI notebooks have international limited warranty – all other products are subject to regional limited warranty terms based on where the product was purchased”, and that cross-regional purchases through platforms such as Lazada, Shopee or Amazon fall under the warranty of the country where that retailer processed the transaction. If your MSI monitor, desktop or graphics card was bought overseas, send us the serial number and we will check its Singapore warranty status before you make the trip.

MSI Warranty Service – Onsite Service and Logistics Options

To help you understand available logistic options clearly, please refer to the table below:

Important Notes:

• On-site Service: Not all laptop models are eligible. Kindly provide your device serial number via WhatsApp for verification.
• Logistics Fees: For devices without complimentary logistic services, the two-way fee (SGD $43.60, GST inclusive) must be paid upfront before collection.
• Warranty coverage applies strictly according to MSI’s warranty guidelines.

What Does MSI Service Center Warranty Coverage Include?

Our authorised MSI service center adheres strictly to MSI's official warranty guidelines, covering:

MSI provides warranty coverage for different devices with specific terms. The table below outlines what is covered vs what is not covered under MSI's official warranty in Singapore for various device categories:

MSI Service Center Warranty Exclusions – What's Not Covered?

MSI Warranty Coverage – Inclusions & Exclusions

Review the full details of MSI’s warranty coverage, including what is covered and what is not, by clicking here. Understanding your warranty ensures a smooth service process. ⭐ And if your fault is not covered — accidental damage, a cracked screen, a liquid spill — that does not mean we cannot fix it. Those become ordinary paid repairs at the same bench, and the diagnosis is still free: we quote you first, and you decide.

Tell us what's wrong — free diagnosis, no obligation

Send us the symptom and we'll come back with what it likely is, what it will cost, and how long it will take. The diagnosis is free, and if we can't fix it, you pay nothing.