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Esmond Service Centre is an authorised MSI service center in Singapore, dedicated to providing comprehensive warranty claims, genuine parts replacements, and compliant repair services for MSI laptops, desktops, gaming consoles, monitors, and more.
Customers can easily check if their MSI device is still under warranty and find out the warranty end date using the following methods:
To check your MSI product warranty, first register your device on the MSI Member Center. Click here for more information
Send a WhatsApp message to +65 8828 8180 with your laptop’s serial number to confirm if your device is still under warranty. Need help finding your serial number? Click here.
Handles MSI warranty for laptops, desktops, All-in-One PCs and handheld consoles.
Handles MSI warranty for desktop motherboards and graphics cards.
Click hereClaiming your MSI warranty is simple — just two steps. The exact steps depend on your device, so follow the relevant path below. Our team verifies your warranty status and responds promptly.
At Esmond Service Centre, MSI warranty diagnostics typically take 1 to 2 working days, excluding Saturdays, Sundays and public holidays. If the fault is identified and the parts are in stock, your device is usually ready for collection within the same timeframe; unavailable parts may require extra time to order.
| Device Type | Diagnostics & Repair Timeline |
|---|---|
| Laptop / Desktop / All-in-One PC / Handheld Console | Diagnostic Check: 1 to 2 working days (excluding Saturdays, Sundays, and Public Holidays). For intermittent or complex issues, diagnosis may take longer. |
| Monitor | Diagnostic Check: 1 to 2 working days (excluding Saturdays, Sundays, and Public Holidays) upon receiving the monitor at our service center. |
🚀 We strive to provide fast and efficient MSI warranty service. Rest assured, our team will do our best to complete the warranty process as quickly as possible.
To help you understand available logistic options clearly, please refer to the table below:
| Device Type | Service & Logistics Option |
|---|---|
| Laptops | 🔹 On-site service: Only available for select laptop models. Please provide your device serial number for verification. |
| Monitors / Trident Desktop | 🔹 Collection & Delivery: Free collection and delivery services provided. |
| All-in-One PCs / Handheld Consoles | 🔹 Walk-in only: These devices do not qualify for on-site service or free collection and delivery. If collection and delivery are preferred, a two-way logistics fee of SGD $43.60 (inclusive of 9% GST) applies. Payment must be made prior to device collection. |
Important Notes:
Our authorised MSI service center adheres strictly to MSI's official warranty guidelines, covering:
| Device Type | Diagnostic & Repair Duration |
|---|---|
| Laptops / Handheld Gaming Consoles | ✅ All hardware components (screen, keyboard, motherboard, camera, etc.) |
| Desktops | ✅ All internal hardware components against manufacturing defects |
| Monitors | ✅ Power-related issues (e.g., not powering on) |
MSI provides warranty coverage for different devices with specific terms. The table below outlines what is covered vs what is not covered under MSI's official warranty in Singapore for various device categories:
| Device Type | Diagnostic & Repair Duration |
|---|---|
| Laptops / Handheld Gaming Consoles | ❌ Accidental damage (cracked screen, drops, liquid spills, impacts) |
| Desktops | ❌ Accidental damage (cracked casing, mishandling) |
| Monitors | ❌ Less than 5 dead pixels |
Review the full details of MSI’s warranty coverage, including what is covered and what is not, by clicking here. Understanding your warranty ensures a smooth service process.
Had a battery alert warning this morning on my HP Spectre laptop. Ran a battery test and the capacity is only left with 23% despite component test shows Passed. HP support ask me to calibrate the battery which is a very lengthy and tedious procedure and it does not solve the original battery issue of degraded capacity. HP Support also need time (the whole day also never get back to me) to check for stocks and price. I just need a faster clean fix to this issue i.e. simply replace the battery. Searched the Internet and found Esmond Service Centre with good reviews. Fast response and helpful advice. They transferred the battery to the branch at MidView in 2 hours and changed my battery within 30 to 40mins when I was on-site. Price was competitive compared to other quotes I got and also purchased the extended warranty for 1 year for $48. They also provided after sales customer service when I asked about my chargers. Not like some shops who will ignore you after the purchase. Great service and will look for them in future if I need to repair my laptop.
Highly experienced, customer focus, general great at what they're doing which servicing and repairing computer. I went there to change battery for my lap top and was highly impressed by their good technical, reasonal pricing, ease of doing business and friendliness of front desk staffs. They found something else ; ie the cooling system that required attentive alertedmet the issue via WA prompting recommending solutions and cosing. It was easy to make decision with transparent transaction. Job was done very quickly originally supposed to take 30 mins with the addition task it took another 20 mins which iscceptable a we were able to waiting relaxing while having a coffee in the multitude of F&B outlets in this mall. My laptop was very well serviced and repair and within my original estimated budget. Super happy with Esmond for their great capability and professionalism. victor who attended to us was a bit quiet but nonetheless was able to communicate important info clearly to me. Keep it up Esmond
I recently sent my laptop to Esmond Service Center at Alexandra Retail Centre for a battery replacement, internal cleaning, and full reformatting service, and I am very satisfied with the overall experience. From the start, the staff were professional, patient, and clear in explaining the diagnosis and recommended work. They provided transparent pricing upfront, with no hidden charges. The turnaround time was reasonable, and I was kept informed of the progress throughout. After servicing, my laptop feels almost like new. The battery performance has improved significantly, the system runs much smoother after reformatting, and the internal cleaning has clearly helped with performance and heat management. Overall, the service was efficient, reliable, and professionally handled. I would not hesitate to recommend Esmond Service Center at Alexandra Retail Centre to anyone looking for trustworthy and competent laptop servicing.
Sent my iMac in for a screen replacement and had a very positive experience with Esmond Service Centre. Customer service was responsive and patient throughout the process, and they kept me updated clearly. Repair was completed quickly and the iMac is working well again. They also showed me photos of the internal dust buildup and explained the recommended servicing transparently, which I appreciated as someone not familiar with repairs. Overall, a smooth and reassuring experience. Thank you for the professional service!
The whole process was smooth and professional. From their website interface, WhatsApp chat, to the repairing time and process, everything was easy and convenient for me. They are very friendly in the chat as well and were very clear with their instructions and quotations. Their warranty duration is amazing as well. Definitely will come back here again if I need anything repaired again. And of course, laptop feels good as new. Edit: Thanks for cleaning my screen! I appreciate the extra servicee
5/5 experience and service Appreciate the prompt responses! It was easy to book an appointment / timeslot because they are very approachable. It's an introvert-friendly experience. I like how direct and straightforward the process and advices/quotations were. I'm a big fan of that. Was also my first time finding a service to replace my laptop battery, and I'm so glad to have found them. Will definitely come back again for further assistance. 😄
Bring it to Esmond Service Centre at Sin Ming or Alexandra — free diagnostics, repairs from $65, many done in 1–2 hours.