Last updated:
If you're experiencing issues with your Actxa product, here's an official guide to help you understand the warranty coverage and how to smoothly proceed with your warranty claim.
For HPB-issued trackers, please book an appointment via the Healthy 365 App for exchanges at the following HPB-appointed centres only:
HPB-Appointed Exchange Centres
For other enquiries about a faulty HPB-issued tracker, email hpb_mailbox@hpb.gov.sg.
Trackers Purchased via Actxa Official Lazada Store: If you purchased your Tempo series tracker directly from Actxa’s official Lazada store, your warranty claims will be supported by our authorized service centre - Esmond Service Centre.
Tracker Purchased From Actxa Official Lazada Store
To help you easily identify what issues are covered, we've simplified Actxa's guidelines into this clear, customer-friendly table:
| ✅ Covered Under Warranty | ❌ Not Covered Under Warranty |
|---|---|
| Battery Issues: Not charging, fast battery drain | Broken or damaged straps or lugs |
| Screen Issues: Flickering, incomplete or no display | Water seepage or condensation damage |
| Touch Sensor: Not responsive or intermittent | Accessories like charging cradles |
| Bluetooth Sync: Unable to pair or sync properly | Back sensor dropped off |
| Tracking Issues: Steps, heart rate, SPO2 inaccuracies | Defects due to misuse, improper handling, or accidents |
| Sleep Tracking: Covered only if accompanied by step or heart rate tracking issues | Normal wear and tear |
| Physical Defects: Cracked or broken (only if product is brand new and unused) | Products with altered or removed labels |
| Labelling Defects: QR code scanning problems (only for new and unused products) | Differences in OLED brightness or product color between batches |
| Firmware and Software Issues: Date/time inaccuracies, syncing issues | Data loss or interrupted service |
Note: Physical and labelling defects must be reported immediately upon receiving the new product. Once the product has been used, these issues are no longer covered under warranty.
Your Actxa tracker is covered by a 1-year limited warranty, effective from the original date of purchase. It is essential to retain your purchase receipt or order confirmation as valid proof of purchase. Without valid proof, the warranty coverage period will default to one year from the date the product was initially supplied by Actxa to its authorised distributor. If you have a soft copy — for example a clear photo or screenshot of your local proof of purchase showing the date of purchase — this is also accepted.
Follow these easy and professional steps to smoothly claim your warranty coverage:
Before initiating a warranty claim, please have the following information ready:
Visually examine your tracker to verify that there are no obvious signs of accidental damage, misuse, or improper handling.
Review your user manual or visit the Actxa FAQ page to attempt initial troubleshooting. This often resolves common issues quickly without needing further action.
If your issue persists after troubleshooting, please contact Actxa Customer Support directly by emailing them at enquiry@actxa.com. Clearly provide all required details from Step 1 to expedite your claim.
In some cases, our customer support team may instruct you to visit our authorised service centre to verify your warranty eligibility and complete a simple product inspection.
Upon verification and approval of your claim, your defective tracker will be exchanged on a one-to-one basis. You will receive either a new or refurbished tracker as replacement.
Had a battery alert warning this morning on my HP Spectre laptop. Ran a battery test and the capacity is only left with 23% despite component test shows Passed. HP support ask me to calibrate the battery which is a very lengthy and tedious procedure and it does not solve the original battery issue of degraded capacity. HP Support also need time (the whole day also never get back to me) to check for stocks and price. I just need a faster clean fix to this issue i.e. simply replace the battery. Searched the Internet and found Esmond Service Centre with good reviews. Fast response and helpful advice. They transferred the battery to the branch at MidView in 2 hours and changed my battery within 30 to 40mins when I was on-site. Price was competitive compared to other quotes I got and also purchased the extended warranty for 1 year for $48. They also provided after sales customer service when I asked about my chargers. Not like some shops who will ignore you after the purchase. Great service and will look for them in future if I need to repair my laptop.
Highly experienced, customer focus, general great at what they're doing which servicing and repairing computer. I went there to change battery for my lap top and was highly impressed by their good technical, reasonal pricing, ease of doing business and friendliness of front desk staffs. They found something else ; ie the cooling system that required attentive alertedmet the issue via WA prompting recommending solutions and cosing. It was easy to make decision with transparent transaction. Job was done very quickly originally supposed to take 30 mins with the addition task it took another 20 mins which iscceptable a we were able to waiting relaxing while having a coffee in the multitude of F&B outlets in this mall. My laptop was very well serviced and repair and within my original estimated budget. Super happy with Esmond for their great capability and professionalism. victor who attended to us was a bit quiet but nonetheless was able to communicate important info clearly to me. Keep it up Esmond
I recently sent my laptop to Esmond Service Center at Alexandra Retail Centre for a battery replacement, internal cleaning, and full reformatting service, and I am very satisfied with the overall experience. From the start, the staff were professional, patient, and clear in explaining the diagnosis and recommended work. They provided transparent pricing upfront, with no hidden charges. The turnaround time was reasonable, and I was kept informed of the progress throughout. After servicing, my laptop feels almost like new. The battery performance has improved significantly, the system runs much smoother after reformatting, and the internal cleaning has clearly helped with performance and heat management. Overall, the service was efficient, reliable, and professionally handled. I would not hesitate to recommend Esmond Service Center at Alexandra Retail Centre to anyone looking for trustworthy and competent laptop servicing.
Sent my iMac in for a screen replacement and had a very positive experience with Esmond Service Centre. Customer service was responsive and patient throughout the process, and they kept me updated clearly. Repair was completed quickly and the iMac is working well again. They also showed me photos of the internal dust buildup and explained the recommended servicing transparently, which I appreciated as someone not familiar with repairs. Overall, a smooth and reassuring experience. Thank you for the professional service!
The whole process was smooth and professional. From their website interface, WhatsApp chat, to the repairing time and process, everything was easy and convenient for me. They are very friendly in the chat as well and were very clear with their instructions and quotations. Their warranty duration is amazing as well. Definitely will come back here again if I need anything repaired again. And of course, laptop feels good as new. Edit: Thanks for cleaning my screen! I appreciate the extra servicee
5/5 experience and service Appreciate the prompt responses! It was easy to book an appointment / timeslot because they are very approachable. It's an introvert-friendly experience. I like how direct and straightforward the process and advices/quotations were. I'm a big fan of that. Was also my first time finding a service to replace my laptop battery, and I'm so glad to have found them. Will definitely come back again for further assistance. 😄
Bring it to Esmond Service Centre at Sin Ming or Alexandra — free diagnostics, repairs from $65, many done in 1–2 hours.