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If you're experiencing issues with your Actxa product, here's an official guide to help you understand the warranty coverage and how to smoothly proceed with your warranty claim.
For HPB-issued trackers, please book an appointment via the Healthy 365 App for exchanges at the following HPB-appointed centres only:
HPB-Appointed Exchange Centres
For other enquiries about a faulty HPB-issued tracker, email hpb_mailbox@hpb.gov.sg.
Trackers Purchased via Actxa Official Lazada Store: If you purchased your Tempo series tracker directly from Actxa’s official Lazada store, your warranty claims will be supported by our authorized service centre - Esmond Service Centre.
Tracker Purchased From Actxa Official Lazada Store
To help you easily identify what issues are covered, we've simplified Actxa's guidelines into this clear, customer-friendly table:
| ✅ Covered Under Warranty | ❌ Not Covered Under Warranty |
|---|---|
| Battery Issues: Not charging, fast battery drain | Broken or damaged straps or lugs |
| Screen Issues: Flickering, incomplete or no display | Water seepage or condensation damage |
| Touch Sensor: Not responsive or intermittent | Accessories like charging cradles |
| Bluetooth Sync: Unable to pair or sync properly | Back sensor dropped off |
| Tracking Issues: Steps, heart rate, SPO2 inaccuracies | Defects due to misuse, improper handling, or accidents |
| Sleep Tracking: Covered only if accompanied by step or heart rate tracking issues | Normal wear and tear |
| Physical Defects: Cracked or broken (only if product is brand new and unused) | Products with altered or removed labels |
| Labelling Defects: QR code scanning problems (only for new and unused products) | Differences in OLED brightness or product color between batches |
| Firmware and Software Issues: Date/time inaccuracies, syncing issues | Data loss or interrupted service |
Note: Physical and labelling defects must be reported immediately upon receiving the new product. Once the product has been used, these issues are no longer covered under warranty.
Your Actxa tracker is covered by a 1-year limited warranty, effective from the original date of purchase. It is essential to retain your purchase receipt or order confirmation as valid proof of purchase. Without valid proof, the warranty coverage period will default to one year from the date the product was initially supplied by Actxa to its authorised distributor. If you have a soft copy — for example a clear photo or screenshot of your local proof of purchase showing the date of purchase — this is also accepted.
Follow these easy and professional steps to smoothly claim your warranty coverage:
Before initiating a warranty claim, please have the following information ready:
Visually examine your tracker to verify that there are no obvious signs of accidental damage, misuse, or improper handling.
Review your user manual or visit the Actxa FAQ page to attempt initial troubleshooting. This often resolves common issues quickly without needing further action.
If your issue persists after troubleshooting, please contact Actxa Customer Support directly by emailing them at enquiry@actxa.com. Clearly provide all required details from Step 1 to expedite your claim.
In some cases, our customer support team may instruct you to visit our authorised service centre to verify your warranty eligibility and complete a simple product inspection.
Upon verification and approval of your claim, your defective tracker will be exchanged on a one-to-one basis. You will receive either a new or refurbished tracker as replacement, handed over on the spot at our Sin Ming counter on the same visit — and there is nothing to pay for the claim itself.
Send us the symptom and we'll come back with what it likely is, what it will cost, and how long it will take. The diagnosis is free, and if we can't fix it, you pay nothing.
Bring it to Esmond Service Centre at Sin Ming or Alexandra — free diagnostics, repairs from $65, many done in 1–2 hours.