Your Actxa tracker is covered by a 1-year limited warranty, effective from the original date of purchase. It is essential to retain your purchase receipt or order confirmation as valid proof of purchase. Without valid proof, the warranty coverage period will default to one year from the date the product was initially supplied by Actxa to its authorised distributor.
Follow these easy and professional steps to smoothly claim your warranty coverage:
Step 1: Gather Required Information
Before initiating a warranty claim, please have the following information ready:
Product model
Date of purchase
Proof of purchase (e.g., receipt, Lazada order confirmation number, Zendesk ticket number)
Your full name and contact details
Step 2: Inspect Your Tracker
Visually examine your tracker to verify that there are no obvious signs of accidental damage, misuse, or improper handling.
Step 3: Perform Basic Troubleshooting
Review your user manual or visit the Actxa FAQ page to attempt initial troubleshooting. This often resolves common issues quickly without needing further action.
Step 4: Contact Actxa Customer Support
If your issue persists after troubleshooting, please contact Actxa Customer Support directly by emailing them at [email protected]. Clearly provide all required details from Step 1 to expedite your claim.
Step 5: Visit the Authorised Service Centre (If Advised)
In some cases, our customer support team may instruct you to visit our authorised service centre to verify your warranty eligibility and complete a simple product inspection.
Step 6: Warranty Exchange
Upon verification and approval of your claim, your defective tracker will be exchanged on a one-to-one basis. You will receive either a new or refurbished tracker as replacement.
Mon to Fri : 10:00am - 7:00pm
Sat : 10:00am - 3:00pm
Closed on Sunday and PH
