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Esmond Service Centre is a leading Authorised Service Provider in Singapore, trusted by global tech brands, regional distributors, insurers, and enterprises. Our comprehensive services include certified repairs, warranty management, white-label customer support, and end-to-end logistics, tailored specifically to meet the unique needs of your brand.
Esmond Service Centre is a Singapore Authorised Service Provider (ASP) for MSI and Actxa, plus an authorised extended-warranty partner for leading insurers and an Apple Independent Repair Provider. Brands rely on us for certified in-warranty and out-of-warranty repairs, reverse logistics, spare-parts warehousing and white-label customer support across Singapore. Submit our Contact form to explore a partnership.
Recognized for our reliability and technical expertise, we proudly serve as the official Authorised Service Provider (ASP) in Singapore for MSI (Micro-Star International) and Actxa, the key wearable technology provider for Singapore’s Health Promotion Board (HPB). Additionally, leading insurance companies rely on us for authorised extended warranty repairs and seamless claim fulfilment.
Brands We Currently Serve:
Leading global and regional brands partner with Esmond Service Centre to extend their after-sales capabilities efficiently and effectively. As an experienced Authorised Service Provider in Singapore, we provide the infrastructure, certified technical staff, and tailored solutions your brand needs to deliver exceptional after-sales customer care.
Choosing the right Authorised Service Provider in Singapore is crucial to maintaining your brand’s reputation and customer satisfaction. With our extensive experience, proven processes, and dedicated team, we offer brands reliable, scalable, and professionally managed after-sales support.
| Service Offering | Description |
|---|---|
| Certified Repair Services | Brand-trained technicians providing precise diagnostics and repairs meeting global Industry standards. |
| Warranty & Non-Warranty Support | Professional management of warranty claims, extended warranty programs, and non-warranty services. |
| Rapid Turnaround Times | Same-day or next-business-day repair options, ensuring minimal downtime for customers. |
| Integrated Warehousing & Logistics | In-house logistics, spare parts warehousing, and reverse logistics covering all Singapore locations. |
| Tailored Support Agreements | Customizable service plans designed specifically to align with your brand’s unique requirements. |
| White-label Customer Support & Call Center | Fully outsourced customer support solutions, including remote troubleshooting, branded call center operations, and comprehensive customer engagement. |
Our integrated logistics services simplify complex after-sales processes. We handle complete reverse logistics management—from customer returns and device repairs to spare-part storage and distribution—ensuring rapid response and efficient turnaround times across Singapore.
In addition to physical repairs, we offer white-label customer support, enabling your brand to deliver seamless customer experiences. Our trained support specialists handle troubleshooting, warranty inquiries, and technical assistance, fully representing your brand’s voice and standards.
Partnering with Esmond Service Centre as your Authorised Service Provider in Singapore provides significant advantages for brands seeking excellence:
Had a battery alert warning this morning on my HP Spectre laptop. Ran a battery test and the capacity is only left with 23% despite component test shows Passed. HP support ask me to calibrate the battery which is a very lengthy and tedious procedure and it does not solve the original battery issue of degraded capacity. HP Support also need time (the whole day also never get back to me) to check for stocks and price. I just need a faster clean fix to this issue i.e. simply replace the battery. Searched the Internet and found Esmond Service Centre with good reviews. Fast response and helpful advice. They transferred the battery to the branch at MidView in 2 hours and changed my battery within 30 to 40mins when I was on-site. Price was competitive compared to other quotes I got and also purchased the extended warranty for 1 year for $48. They also provided after sales customer service when I asked about my chargers. Not like some shops who will ignore you after the purchase. Great service and will look for them in future if I need to repair my laptop.
Highly experienced, customer focus, general great at what they're doing which servicing and repairing computer. I went there to change battery for my lap top and was highly impressed by their good technical, reasonal pricing, ease of doing business and friendliness of front desk staffs. They found something else ; ie the cooling system that required attentive alertedmet the issue via WA prompting recommending solutions and cosing. It was easy to make decision with transparent transaction. Job was done very quickly originally supposed to take 30 mins with the addition task it took another 20 mins which iscceptable a we were able to waiting relaxing while having a coffee in the multitude of F&B outlets in this mall. My laptop was very well serviced and repair and within my original estimated budget. Super happy with Esmond for their great capability and professionalism. victor who attended to us was a bit quiet but nonetheless was able to communicate important info clearly to me. Keep it up Esmond
I recently sent my laptop to Esmond Service Center at Alexandra Retail Centre for a battery replacement, internal cleaning, and full reformatting service, and I am very satisfied with the overall experience. From the start, the staff were professional, patient, and clear in explaining the diagnosis and recommended work. They provided transparent pricing upfront, with no hidden charges. The turnaround time was reasonable, and I was kept informed of the progress throughout. After servicing, my laptop feels almost like new. The battery performance has improved significantly, the system runs much smoother after reformatting, and the internal cleaning has clearly helped with performance and heat management. Overall, the service was efficient, reliable, and professionally handled. I would not hesitate to recommend Esmond Service Center at Alexandra Retail Centre to anyone looking for trustworthy and competent laptop servicing.
Sent my iMac in for a screen replacement and had a very positive experience with Esmond Service Centre. Customer service was responsive and patient throughout the process, and they kept me updated clearly. Repair was completed quickly and the iMac is working well again. They also showed me photos of the internal dust buildup and explained the recommended servicing transparently, which I appreciated as someone not familiar with repairs. Overall, a smooth and reassuring experience. Thank you for the professional service!
The whole process was smooth and professional. From their website interface, WhatsApp chat, to the repairing time and process, everything was easy and convenient for me. They are very friendly in the chat as well and were very clear with their instructions and quotations. Their warranty duration is amazing as well. Definitely will come back here again if I need anything repaired again. And of course, laptop feels good as new. Edit: Thanks for cleaning my screen! I appreciate the extra servicee
5/5 experience and service Appreciate the prompt responses! It was easy to book an appointment / timeslot because they are very approachable. It's an introvert-friendly experience. I like how direct and straightforward the process and advices/quotations were. I'm a big fan of that. Was also my first time finding a service to replace my laptop battery, and I'm so glad to have found them. Will definitely come back again for further assistance. 😄
Bring it to Esmond Service Centre at Sin Ming or Alexandra — free diagnostics, repairs from $65, many done in 1–2 hours.