MSI Monitor warranty service includes complimentary collection and delivery, provided that accurate and complete address details are given. Please ensure all information submitted is precise to avoid any additional charges.
A service charge of SGD $43.60 (inclusive of GST) applies if:
Incorrect / incomplete address is provided.
No one is available or present at the scheduled time for monitor collection or delivery.
Last-minute cancellation or rescheduling after the driver is en route or has arrived.
Customers MUST pay this charge before rescheduling. Alternatively, customers may choose to personally deliver the monitor to our service center, return delivery will remain complimentary.
Introduction and Acceptance
These Terms and Conditions (“Terms”) govern the complimentary collection and delivery service (“Service”) provided by Esmond Service Centre (the “Service Centre”), an authorized MSI service center in Singapore, for MSI monitor warranty repairs. By requesting or using this Service, you (the “Customer”) agree to be bound by these Terms. These Terms apply to both individual consumers and business customers. If you do not agree to these Terms, you should not use the Service (and must arrange for alternative delivery of the monitor to the Service Centre for warranty service).
Customer: The individual or business entity that requests or uses the collection and delivery Service for an MSI monitor under warranty. This term includes the Customer’s agents or representatives acting on their behalf.
Service Centre: Esmond Service Centre, the authorized service provider in Singapore handling MSI monitor warranty services, including associated logistics for collection and delivery.
Device or Product: The MSI monitor (including any included accessories handed over, such as power adapter) eligible for warranty service under MSI’s warranty policy.
Service: The warranty logistics service provided by the Service Centre, comprising the pickup (“Collection”) of the Device from the Customer’s address and the return delivery (“Delivery”) of the Device after completion of warranty repair or replacement.
Complimentary: Provided at no charge to the Customer. Under these Terms, Collection and Delivery are complimentary as part of the warranty service, provided that the Customer meets the conditions and obligations herein.
Service Charge: A fee of SGD $43.60 (inclusive of GST) imposed by the Service Centre in certain circumstances outlined in Section 5, typically to cover costs of failed or additional service attempts. (GST refers to Singapore Goods and Services Tax, at the prevailing rate.)
2.1 Service Description: The Service Centre offers a complimentary pickup and return delivery service for MSI monitors that are covered under MSI’s warranty, within Singapore. This Service is a convenience provided to facilitate warranty repairs without the Customer needing to personally transport the monitor to the Service Centre. It encompasses one round-trip: one Collection from the Customer’s location to the Service Centre, and one Delivery back to the Customer’s location after repair.
2.2 Geographical Limits: This Service is available for pickups and deliveries to addresses within Singapore (including mainland Singapore). The Service Centre does not generally extend this Service outside of Singapore. The Customer must provide a valid Singapore address for Collection and Delivery. **Please note that the Service excludes restricted zones such as Jurong Island or any other areas where access is prohibited or regulated under Singapore law.**
2.3 Eligibility: The Service is offered for MSI monitor products under valid warranty. The Service Centre will verify the warranty status of the Device (e.g. by serial number and purchase date) before confirming the complimentary collection. If the Device is found to be out of warranty or ineligible for warranty service, the Service Centre will inform the Customer. In such cases, collection/delivery may either be offered as a chargeable service (with Customer’s consent) or not provided, and different terms may apply (outside the scope of these Terms).
2.4 Consumer and Business Use: These Terms apply equally to consumers and business customers. The Service is provided for end users of MSI monitors. If a business Customer (for example, a company or retailer) uses this Service on behalf of an end-user, that business is still considered the “Customer” and is responsible for compliance with these Terms.
2.5 No Additional Warranty: This Service facilitates transportation of the Device for warranty purposes; it does not extend or modify the underlying MSI product warranty itself. All warranty determinations (such as whether a defect is covered) remain subject to MSI’s warranty terms. These Terms only govern the logistics service and related customer responsibilities.
3.1 Requesting Collection: To use the Service, the Customer must contact the Service Centre (e.g. via the warranty claim form, phone, or email) and provide a request for pickup. The Service Centre will coordinate a Collection date and an estimated time window for pickup with the Customer.
3.2 Estimated Time Window: The Service Centre will give the Customer an estimated pickup window (for example, “Monday between 2:00 PM and 6:00 PM”). The Service Centre does not guarantee a specific time (e.g. exactly 3:00 PM) for Collection. Timing is subject to traffic, routing, and other logistical considerations. The Customer should be available for the entire agreed window. The driver or courier will make reasonable efforts to arrive within the window and may contact the Customer when en route. However, slight deviations or delays do not constitute a breach of these Terms.
3.3 Customer Availability: The Customer must ensure that they or an authorized representative (18 years or older) is present at the agreed address during the scheduled window to hand over the Device. The person handing over the Device should be aware of the pickup and be prepared to relinquish the Device to the Service Centre’s driver or courier. If the location is a business or office, the Customer should make arrangements with reception or security so that the courier can collect the Device without undue delay. Alternatively, the Customer may meet the driver at a designated point such as the taxi stand, loading bay, or any suitable spot downstairs to facilitate smooth handover.
3.4 Accurate Address and Contact Details: At the time of scheduling, the Customer must provide the Service Centre with accurate and complete address details for the pickup location, along with any necessary instructions (e.g. unit number, building name, security sign-in procedures, parking or loading bay access, etc.). The Customer must also provide a valid contact phone number (and ideally an alternate number) that the driver can call on the pickup day if needed. The Service Centre will rely on the information provided; any errors or omissions (wrong unit number, old address, inaccessible location, etc.) may lead to a failed collection attempt and a possible Service Charge (see Section 5).
3.5 Changes to Schedule: If the Customer needs to reschedule or cancel the collection, they should notify the Service Centre at least 24 hours in advance of the agreed pickup time. Adequate advance notice will allow the Service Centre to adjust routes or scheduling without incurring unnecessary costs. Last-minute changes (requests made within 24 hours of the scheduled time) or failure to notify may be treated as a failed attempt subject to the Service Charge (Section 5). The Service Centre will make reasonable efforts to accommodate one rescheduling without charge if timely notice is given.
3.6 Limitations: The complimentary collection is provided once per warranty claim. Multiple pickups (for example, if the Customer has multiple monitors or separate warranty issues) should be arranged separately and may be subject to separate terms. The Service Centre reserves the right to consolidate pickups if convenient (e.g. if picking up multiple devices from the same Customer or area) but will communicate accordingly. The Service Centre also reserves the right to decline to schedule a pickup at a specific time or date if slots are unavailable, and will propose an alternative.
3.7 No Guarantee of Service in Certain Situations: The Service Centre will do its best to carry out the Collection as arranged. However, the Service Centre is not liable for failure to collect at the exact time or date in cases of unforeseen events (such as severe weather, vehicle breakdown, heavy traffic, or accidents). In such cases, the Service Centre will contact the Customer as soon as possible to reschedule. The Customer agrees that slight delays or a need to reschedule due to such events will not give rise to any claims against the Service Centre, beyond arranging a new collection time.
4.1 Preparation of Device: Prior to pickup, the Customer is responsible for properly preparing the Device for transit. This includes uninstalling or disconnecting the monitor from any setups, removing any personal accessories (such as cables, adapters, or mounting brackets) not needed for the warranty repair, and packaging the monitor securely if possible. If the original box and padding or other suitable packaging materials are available, the Customer should use them to protect the Device. If not, the Service Centre’s courier will take the Device as-is, but the Customer acknowledges that lack of proper packaging may increase the risk of cosmetic damage in transit. The Service Centre can provide guidance on packing upon request.
4.2 Access and Safety: The Customer must ensure the pickup location is safe and accessible for the courier. For example, if there are any known hazards (such as construction, a vicious dog on the premises, etc.), the Customer should inform the Service Centre in advance. The courier has the right to refuse pickup if they perceive danger or illegal conditions at the site; in such case, the Service Centre will notify the Customer, and the pickup may be rescheduled once the issue is resolved (potentially with a Service Charge if the situation was within the Customer’s control).
4.3 Verification:When the courier arrives, the Customer should verify the identity of the courier (the Service Centre will provide the courier’s name or an identification method if requested, and the courier may present company ID). Similarly, the courier may ask the Customer to acknowledge the handover verbally or visually. No receipt or physical documentation will be issued at the point of collection. A PDF copy of the service form will be sent to the Customer via WhatsApp as proof of receipt only after the monitor has reached Esmond Service Centre.
4.4 Device Condition at Handover: It is recommended that the Customer note or photograph the condition of the Device at the time of handover (especially any existing cosmetic damage) for reference. The Service Centre likewise may record the condition upon receipt. This helps in assessing any transit-related issues. The Customer should not include any other items with the Device that are not necessary for the warranty service (for example, do not send the original retail box, manuals, or other peripherals unless instructed, to avoid risk of loss). Only the Device and essential components (e.g. power cord if required for testing) should be given.
4.5 Accuracy of Information: The Customer must ensure that all information provided to the Service Centre (address, availability, Device details, etc.) remains accurate on the day of pickup. If there are any last-minute changes (for example, a sudden change of address or contact number), the Customer should inform the Service Centre immediately by phone. The Service Centre will attempt to accommodate, but if the driver is already en route to the original address, the attempt may fail and incur a Service Charge as per Section 5.
4.6 Compliance with Laws: The Customer must not request collection from a location or send a Device that would cause the Service Centre or its courier to violate any law or regulation. For instance, the Customer should not request pickup from restricted or prohibited areas without proper clearance, and the Device itself should not contain any contraband or hazardous materials. The Service Centre’s obligation to provide Service is subject to lawful conduct of both parties.
While one round-trip collection and delivery is complimentary under the warranty Service, the Service Centre reserves the right to charge a fee of SGD $43.60 (inclusive of GST) in certain cases where additional costs are incurred due to failed collection attempts or last-minute changes caused by the Customer. This Service Charge of $43.60 will apply in any of the following events:
Incorrect or Incomplete Address Provided: If the Customer-provided pickup address or details are inaccurate or incomplete (e.g., wrong unit number, missing information, or an address that doesn’t exist) such that the courier cannot reasonably find or access the location, the collection attempt will fail. The Service Centre will attempt to contact the Customer for clarification, but if the attempt cannot be completed as scheduled due to the bad address, the Service Charge will apply.
Customer Unavailable at Scheduled Time: If the courier arrives at the correct address within the agreed window but is unable to retrieve the Device because the Customer or their designated representative is not present or ready, it will be considered a failed attempt. This includes situations such as no one answering the door/phone, the Device not being ready for handover, or the Customer refusing pickup at that time. Being “unavailable” also covers instances where the courier is kept waiting an unreasonable amount of time beyond the window. In such cases, the trip is wasted and the Service Charge of $43.60 will be imposed.
Last-Minute Cancellation or Reschedule (Less than 24h Notice): If the Customer cancels the pickup appointment or requests a change of the pickup time/date on short notice (defined as within 24 hours of the start of the scheduled window), the Service Centre may already have allocated resources or dispatched a driver for the collection. A last-minute cancellation or reschedule — especially if the driver is already en route or arrives to discover the cancellation — will be treated as a failed attempt. The Service Charge will apply to cover the logistical costs of this late change. (For clarity: giving more than 24 hours’ notice to change a booking will not incur this fee; the fee is only for changes or cancellations too late for the Service Centre to adjust its schedule.)
In any of the above events, the complimentary Service remains valid. However, since a second trip is required due to the failed first attempt, a Service Charge of SGD $43.60 (inclusive of GST) will be applied to cover additional logistics costs such as driver time, fuel, and scheduling overhead. This fee is not punitive, but necessary to support responsible scheduling and operational efficiency. The Service Centre will notify the Customer of the failed attempt and provide payment instructions before arranging a rescheduled collection.
6.1 Notification of Charge: If a Service Charge is triggered under Section 5, the Service Centre will inform the Customer (via phone or email) as soon as possible, explaining the reason. An invoice or payment link for SGD $43.60 (incl. GST) will be provided to the Customer. The Customer is required to settle this payment before further action is taken on the Service.
6.2 Prepayment Requirement: The Customer must pay the Service Charge in full before a new collection can be scheduled. The Service Centre will suspend any further complimentary collection service until the fee is paid. Payment can be made via the methods accepted by the Service Centre (e.g., online payment, bank transfer, PayNow, cash or card at the Service Centre office, etc., as instructed). Once payment is received, the Service Centre will confirm and arrange a new pickup appointment with the Customer.
6.3 Alternative Option – Self Drop-off: If the Customer does not wish to pay the Service Charge or disputes it, they have the option to forgo the collection Service. In such case, the Customer will be responsible for delivering the Device to the Service Centre at their own cost and arrangement. The Service Centre will still perform the warranty service (if the Device is eligible) once it is received. However, until the Device is delivered by the Customer, the Service Centre has no further obligation to arrange collection. (Note: Disputing a Service Charge should be promptly raised with the Service Centre, but unless the Service Centre, in its discretion, waives the charge, the policy stands. Non-payment of the charge effectively means the Customer opts to handle logistics on their own.)
6.4 Multiple Failed Attempts: The Service Charge applies per failed attempt. If after paying and rescheduling, the collection fails again due to Customer-related reasons (e.g., another no-show or bad address), additional Service Charge(s) will accrue for each failed trip. The Service Centre reserves the right to decline further collection attempts after repeated failures. In such cases, the Service Centre may require the Customer to personally drop off the Device to avoid further inefficiencies.
6.5 No Impact on Warranty Service: The imposition of a Service Charge and any delay in collection/rescheduling does not void or affect the MSI warranty on the Device itself. It simply affects the logistics. The warranty repair process will commence once the Service Centre actually receives the Device. Any delay in getting the Device to the Service Centre will proportionally delay the repair timeline. The Customer remains responsible for delivering the Device one way or another; the Service Centre’s obligations to repair under warranty apply only once the Device is in their possession within a reasonable time.
6.6 Refunds of Service Charge: Service Charges collected are generally non-refundable, as they cover services already rendered (attempted pickup). However, if the Customer believes the Service Charge was wrongly applied (e.g., the driver went to a wrong address that was not the Customer’s error, or the Service Centre otherwise made a mistake), the Customer should contact the Service Centre to review the case. The Service Centre may, at its discretion, waive or refund the charge if evidence shows it was incurred due to the Service Centre’s error or a genuine emergency on the Customer’s part. Any waiver in one instance shall not constitute a precedent for future cases.
7.1 Complimentary Return Delivery: Once the MSI monitor has been serviced under warranty (repaired or replaced) and is ready for return, the Service Centre will deliver the Device back to the Customer at no charge. This return delivery is complimentary as part of the warranty Service, regardless of whether a Service Charge was incurred for pickup (the Service Charge, if any, covers the failed pickup attempt, not the return leg). The Service Centre will contact the Customer to arrange a suitable delivery time window.
7.2 Scheduling Delivery: The scheduling process for return Delivery will be similar to the pickup. The Service Centre will coordinate an estimated delivery date and time window with the Customer. The Customer must provide an accurate delivery address (if different from the pickup address) and be available during the agreed window to receive the Device. All provisions of Section 3 (Scheduling) and Section 4 (Customer Responsibilities) apply mutatis mutandis to the delivery stage – for example, the Service Centre cannot guarantee an exact delivery time, and the Customer needs to be present to accept the Device.
7.3 Receipt of Device: Upon delivery, the Customer (or their authorized representative) should inspect and sign for the Device. The Service Centre or courier will consider the Device “delivered” once it is handed over at the specified address and a proof of delivery (signature or photo) is obtained. If the delivery address is a business or an apartment with a reception/concierge, handing the Device to an adult at that location who accepts it on behalf of the Customer will constitute successful delivery. The Service Centre is not responsible for the Device after it has been delivered to the address provided by the Customer, even if someone other than the Customer takes possession (so long as that person appeared to have authority at the premises).
7.4 Customer Unavailable for Delivery: If a delivery attempt is made at the agreed time and the Customer is not available, provides an incorrect address, or fails to answer calls from the courier, a **Service Charge of SGD $43.60 (inclusive of GST) will apply**. This fee covers the additional logistics cost for the failed delivery attempt. The Customer must settle this charge before a second delivery can be arranged. Alternatively, the Customer may opt to collect the Device in person from Esmond Service Centre. If repeated delivery failures occur or the Customer remains unresponsive, Section 9 (Unresponsive/Abandoned Cases) will apply.
7.5 Option for Self-Collection: The Customer has the option to pick up the repaired Device from the Service Centre instead of using the delivery service. If the Customer prefers self-collection, they should inform the Service Centre when the repair is nearing completion or upon notification of readiness. The Service Centre will then hold the Device for the Customer to collect at the Service Centre’s location during business hours. (No Service Charge applies for choosing self-collection; however, the Customer should collect the Device within a reasonable time to avoid it being deemed uncollected – see Section 9.)
7.6 Delivery Only of the Monitor: The Service Centre will return only the MSI monitor (and any accessories the Customer originally provided for the service). The Service Centre is not responsible for any additional items the Customer did not hand over or that were not documented. If the Customer believes any accessory or part is missing upon delivery, they must notify the Service Centre immediately. The Service Centre will investigate and, if it is found that an item was misplaced by the Service Centre, will arrange to deliver that item or otherwise resolve the issue.
8.1 Service Scope and Duty of Care: The Service Centre will exercise reasonable care, skill, and diligence in performing the Service (collection, handling, and delivery of the Device, as well as the warranty repair itself under MSI’s guidelines). However, the Service Centre’s liability to the Customer is limited to the scope of the Service and subject to the exclusions and limitations set forth below. The Service Centre is not an insurer or guarantor of the Device’s condition beyond taking appropriate care as outlined.
8.2 No Liability for Timing or Inconvenience: The Service Centre does not accept liability for any inconvenience, lost time, wages, or other incidental costs the Customer may incur in relation to the collection or delivery scheduling. Delays or rescheduling of pickups or deliveries, or the Customer’s need to wait for the courier, shall not entitle the Customer to any damages or compensation. The Service Centre’s obligation is limited to performing the Service at a reasonably agreed time – if a scheduled attempt fails due to the Service Centre’s fault, the remedy is to reschedule the Service (or ultimately for the Customer to drop off the Device if rescheduling is impractical).
8.3 Transit Risks: The Customer understands that, while in transit, the Device is exposed to certain risks. The Service Centre will take precautions (such as using professional couriers, vehicles, and packaging where available) to protect the Device. However, except in cases of the Service Centre’s negligence, the Service Centre is not liable for loss or damage to the Device that occurs during transportation. Specifically:
No Liability Without Fault: If the Device sustains damage or is lost during pickup, transport, or delivery due to events beyond the Service Centre’s control and not caused by its negligence, the risk lies with the Customer. For example, the Service Centre is not liable for losses due to accidents caused by third-party drivers, natural disasters, acts of God, or theft/robbery during transit, unless it is shown that the Service Centre or its contracted courier failed to take reasonable precautions that could have prevented such incident.
Packaging and Handling: The Service Centre is not responsible for any damage arising from the Device’s own condition or the Customer’s packaging. If the Device had pre-existing defects or fragile conditions (e.g., a cracked screen that worsens in transit) or if the Customer did not pack the Device as advised and it shifts or scratches, the Service Centre will not be held liable for those damages, unless the Service Centre’s handler mishandled the Device in a way that a reasonably prudent handler would not (negligence).
Minor Cosmetic Damage: The Service Centre shall not be liable for minor cosmetic blemishes (such as light scratches, scuffs, or dust) that do not affect the functionality of the Device and that occur despite the use of reasonable care during handling and transport. For instance, slight wear from transportation padding or cleaning is not covered. If the Device has high cosmetic value (e.g., a limited edition casing), the Customer should inform the Service Centre so extra care can be taken; however, the Service Centre’s liability for cosmetic condition remains limited as stated.
8.4 Limitation on Repair Liability: The Service Centre’s responsibility during the warranty repair process is governed by MSI’s warranty terms. The Service Centre will not be liable for any inability to repair a Device or for any remaining defect if it falls outside MSI’s warranty coverage or if parts are unavailable, etc., beyond what is provided in the MSI warranty. The Service Centre also does not assume liability for any data or software on the Device (though typically a monitor would not contain data; this is applicable generally for devices with storage). The Customer should backup or disconnect any devices if relevant; the Service Centre is not responsible for loss of data, settings, or preferences as a result of the repair process.
8.5 Maximum Liability for Device: If it is established that the Service Centre (or its agents) was negligent or at fault and this directly caused loss or damage to the Device (such as physical damage or loss of the monitor), the Service Centre’s liability will be limited to the lesser of: (a) the cost of repair of the damage caused, or (b) the depreciated value of the Device or a comparable replacement. In practice, this means that if the Service Centre admits or is proven to be responsible for damaging or losing the Device, the Service Centre will either arrange to repair the Device at its cost, or if repair is not feasible, provide a replacement unit of similar age/specification or reimburse the fair market value of the Device. This remedy (repair or replacement/refund) is the Customer’s sole and exclusive remedy for any such claim. Under no circumstances will the Service Centre’s liability exceed the original purchase price of the Device or the price of an equivalent replacement model at the time of the claim.
8.6 No Indirect or Consequential Damages: To the fullest extent permitted by law, the Service Centre shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to the Service or these Terms. This exclusion includes, but is not limited to, any loss of use, loss of data, loss of business, loss of revenue or profits, downtime costs, or loss of goodwill suffered by the Customer or any third party, even if the Service Centre was advised of the possibility of such damages. For example, the Service Centre is not liable if the Customer experiences business interruption because the monitor was not available during repair, or if any delays in service cause inconvenience or missed opportunities. The Customer’s remedies are limited to those explicitly provided in these Terms.
8.7 Customer’s Property and Data: The Service Centre is not liable for personal property left attached to or inside the Device (such as USB drives, mounts, cables not required for service, etc.) that is not documented as received. The Customer should remove any such items before handing over the Device. Similarly, if the monitor has stored settings or calibration data, the Service Centre is not responsible for preserving those (though typically monitors retain settings through the repair). This clause is a general precaution; monitors usually don’t contain user data, but the principle is that the Service Centre’s liability is limited to the Device hardware itself.
8.8 No Third-Party Liability: The Service Centre has no obligation or liability to any third party who is not the Customer under these Terms. If the Customer is a business or is acting on behalf of a client, the Customer will be solely responsible for any obligations to third parties. The Service Centre’s liability is only to the Customer who directly arranged the Service.
8.9 Force Majeure: The Service Centre shall not be liable for any failure or delay in performing the Service, or any loss or damage to the Device, if such failure or delay is due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, civil disturbance, government actions, strikes or labor disputes, transportation embargoes, or power/infrastructure failures. In such events, the Service Centre will make reasonable efforts to notify the Customer and resume performance as soon as practicable, but will not be responsible for any damages resulting from the delay or non-performance (so long as those circumstances persist).
8.10 Statutory Rights Preserved: Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded by law. For example, under Singapore law, liability for personal injury or death caused by negligence cannot be excluded, and certain consumer protections under the Consumer Protection (Fair Trading) Act or other statutes may apply. To the extent such laws apply to this Service and forbid any part of the following limitations, those parts shall not apply, but the rest of the Terms shall remain enforceable. If the Customer is dealing as a consumer, they may have certain implied rights (such as services being rendered with reasonable care and skill); these Terms do not override those rights except to the extent permitted by law. However, where the Customer is a business (not a “consumer” as defined in law), the exclusions and limitations in these Terms are intended to apply to the maximum extent.
9.1 Duty to Respond: Effective communication is essential for the Service. The Customer must respond to the Service Centre’s communications regarding scheduling, repair updates, and delivery. The Service Centre will use the contact information provided by the Customer. It is the Customer’s responsibility to ensure they can be reached via those contacts. If the Customer fails to reply to messages or calls from the Service Centre for an extended period of 14 days, the Service Centre may treat the situation as an unresponsive or abandoned case as described below.
9.2 Failure to Schedule or Handover: If the Customer requests a collection but then fails to coordinate or complete the pickup (for example, the Service Centre attempts to arrange a time but the Customer does not respond to multiple outreach attempts over a period of days, or the Customer repeatedly postpones without commitment), the Service Centre may, after reasonable efforts, close the service request. “Reasonable efforts” will typically include attempting contact via at least two methods (e.g., phone call, WhatsApp/SMS, or email) over a period of 7-14 days. If there is no meaningful response or action from the Customer in that time, the Service Centre can deem the request cancelled by the Customer. The Customer would then need to initiate a new request if they still want service (which may be treated as a new case). No Service Charge is levied simply for non-responsiveness in scheduling (unless a driver was dispatched unnecessarily), but the free collection offer for that request will lapse.
9.3 Uncollected Device After Repair: Once the Device is repaired or a warranty decision is made, the Service Centre will notify the Customer that the Device is ready for return. If the Customer opts for delivery, Section 7.2 applies. If the Customer opts to pick up the Device, the Customer should do so promptly. If the Customer neither picks up the Device nor arranges delivery within a reasonable time, the Service Centre will retain the Device for a grace period of 30 days from the first notification to the Customer that the Device is ready for collection/delivery. This 30-day period is provided to allow for any scheduling issues or minor delays on the Customer’s part. The Service Centre may send reminders during this period.
9.4 Notice of Abandonment: If the 30 days have nearly elapsed without successful return of the Device (either by delivery to the Customer or pickup by the Customer), the Service Centre will send a final notice to the Customer’s last known contact (this could be via email and/or SMS/WhatsApp, etc.). The final notice will inform the Customer that if they do not respond or arrange collection within a final additional timeframe (for example, 7 days from the notice), the Device will be considered abandoned. The notice will outline the intended disposition of the Device (return shipment at cost or disposal) and any fees that may apply.
9.5 Abandoned Device Procedure: If the Customer does not respond to the final notice within the stated time (thus, significantly exceeding 30 days since initial pickup readiness notice), the Device may be deemed “Abandoned”. Once a Device is deemed abandoned, the Service Centre may take any of the following actions at its discretion:
Return at Customer’s Cost: The Service Centre may choose to send the Device back to the Customer’s last known address using a commercial courier or delivery service, with shipping charges billed to the Customer (cash on delivery or prior payment required). In such case, the Service Centre’s responsibility for the Device ends upon handing it over to the courier. Any costs associated with this shipment (courier fees, insurance, duty, etc.) shall be the Customer’s responsibility. The Service Centre will not be liable if the Device is lost or damaged in this return shipment, as it is a step taken due to Customer’s failure to collect.
Dispose or Recycle: If return delivery is not feasible (for example, the Customer’s address on file is invalid, or the Customer has explicitly not paid the required shipping cost, or the Service Centre cannot reasonably arrange a return), the Service Centre is entitled to dispose of the Device in accordance with applicable law. Disposal may include environmentally responsible recycling or destruction of the Device, or sale of the Device (either as a whole or in parts) to recover any costs owed to the Service Centre (such as unpaid Service Charges or storage fees). If such a sale occurs, the Service Centre may apply the proceeds to those outstanding costs and shall not be obligated to refund any surplus to the Customer (the Customer forfeits any claim to the Device or its value once abandoned).
(In either case above, the Device will have been deemed abandoned and the Customer’s ownership rights in the Device may be considered lawfully relinquished to the Service Centre to the extent permitted by law. The Service Centre will maintain records of communications and timings to justify that the abandonment process was followed.)
9.6 No Liability for Abandoned Property: The Customer agrees that the Service Centre shall not be liable for any loss, damage, or destruction of a Device that has been deemed abandoned pursuant to these Terms, and the Customer waives any right to make a claim against the Service Centre for the Device once the abandonment process is completed. The Service Centre is likewise not liable for any data or personal information that might be left on an abandoned Device after the abandonment date. (The Service Centre generally wipes or destroys any data-bearing components when disposing of devices, but the Customer should not rely on this and is responsible for removing any sensitive data before handing in a Device for service.)
9.7 Reclaiming Before Disposal: If at any time before the final disposition of an abandoned Device the Customer re-appears and wishes to reclaim the Device, the Service Centre, at its sole discretion, may allow the Customer to collect the Device provided the Customer pays any outstanding fees (e.g., Service Charges for failed delivery, storage fees if any have been accrued, or delivery costs that were advanced by the Service Centre). The Service Centre might require proof of identity to release the Device. If the Device has already been disposed of or committed to a sale by the time the Customer responds, it may be too late to retrieve it; the Service Centre is not obligated to compensate the Customer in that event, as the loss resulted from the Customer’s delay.
9.8 Storage Fees: During the initial 30-day holding period after repair, the Service Centre does not charge for storage. However, beyond 30 days, if the Customer has specifically requested an extended hold and the Service Centre agrees in writing, a storage fee of SGD $6.54 per day (inclusive of GST) will apply. The Service Centre will inform the Customer of the total charges before proceeding. If the Customer fails to pay the agreed storage fees, the Service Centre may proceed with abandonment procedures. (Storage fees are generally not applied in abandonment cases unless the Customer explicitly requested an extended hold; abandonment is a last resort when the Customer is unresponsive.)
10.1 Governing Law: This Agreement and the provision of the Service shall be governed by and construed in accordance with the laws of the Republic of Singapore. The laws of Singapore apply to these Terms regardless of the Customer’s location (if the Customer is temporarily abroad, for instance) because the Service is being provided by a Singapore-based Service Centre and the Device’s warranty is serviced in Singapore.
10.2 Attempt at Amicable Resolution: In the event of any disagreement, claim, or dispute between the Customer and the Service Centre arising out of or relating to the Service or these Terms, both parties agree to first attempt to resolve the matter in good faith through discussions. The Customer can contact the Service Centre’s management or customer service hotline to raise any issues. The Service Centre will in good faith attempt to address and resolve the complaint or dispute promptly, including through escalation to MSI or other avenues if appropriate.
10.3 Mediation (Optional): If a dispute cannot be resolved directly between the parties, they may (by mutual agreement) seek to resolve it through mediation, such as via the Singapore Mediation Centre or a similar neutral body. Mediation is voluntary and requires both parties’ consent, but it can be a cost-effective way to resolve disagreements. This clause does not obligate mediation, but it notes it as an option prior to formal legal proceedings.
10.4 Jurisdiction and Venue: Any dispute that is not resolved amicably shall be subject to the exclusive jurisdiction of the courts of Singapore. The Customer and the Service Centre agree that Singapore is the appropriate and exclusive venue for any litigation concerning the Service or these Terms. If the Customer is a consumer, this clause is not intended to prevent the Customer from seeking redress through consumer tribunals (like the Small Claims Tribunal) or other dispute resolution forums provided by Singapore law; those options remain available as applicable. However, ultimately, any court proceedings shall be brought in the Singapore courts (save where law mandates otherwise).
10.5 Severability: If any provision of these Terms is found by a court or other authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable (if possible) or, if modification is not possible, deemed severed from the agreement. The remaining provisions of these Terms shall remain in full force and effect and shall not be affected by the invalid or unenforceable provision.
10.6 No Waiver: No failure or delay by the Service Centre in exercising any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy. Similarly, a single or partial exercise of any right or remedy by the Service Centre does not prevent further exercise of that right or remedy or the exercise of any other right or remedy. To be effective, any waiver of rights by the Service Centre must be in writing and signed by an authorized representative of the Service Centre.
10.7 Entire Agreement: These Terms (together with any MSI warranty policies or service job sheets provided in connection with the Device’s repair) constitute the entire agreement between the Customer and the Service Centre regarding the collection and delivery Service for the MSI monitor. It supersedes any prior agreements, understandings, or communications (whether oral or written) relating to the subject matter. For avoidance of doubt, this document is focused on logistics and service conditions; the MSI product warranty terms (as provided by MSI with the product) still apply to govern what is covered under warranty and the remedies for defective products. In case of any direct conflict between these Terms and MSI’s standard warranty conditions, these Terms govern issues of service logistics, while MSI’s warranty governs the repair/replacement conditions.
10.8 Amendments to Terms: The Service Centre reserves the right to amend or update these Terms from time to time. Updated versions will be made available via the Service Centre’s website or upon request. However, once a Service has been requested by a Customer, the Terms in effect at that time will apply to that Service request throughout its duration. The Service Centre will not materially change the Terms for an ongoing service in a way that would adversely affect the Customer’s rights without the Customer’s consent. It is the Customer’s responsibility to review the Terms (as provided or referenced at the time of service request) and understand their obligations. Continuing to use the Service for future warranty claims after changes to the Terms constitutes acceptance of the new Terms for those future claims.
10.9 Rights of Third Parties: A person or entity who is not a party to these Terms (other than MSI as the warrantor of the Device, to the extent applicable) has no rights under the Contracts (Rights of Third Parties) Act (Cap. 53B) of Singapore or otherwise to enforce any term of this Agreement. This means only the Customer and the Service Centre (and MSI to the extent of warranty obligations) have standing to enforce the terms herein.
10.10 Indemnity for Business Customers: (This clause applies primarily if the Customer is a business or is using the Service for commercial purposes. It does not apply to a consumer acquiring the Service for personal or domestic use of the monitor.) The Customer (if not a consumer) agrees to indemnify and hold harmless the Service Centre and its officers, employees, and agents against any third-party claims, losses, damages, or expenses (including reasonable legal fees) arising from: (a) the Customer’s breach of any of these Terms, or (b) any negligent or willful act or omission by the Customer or its representatives in connection with the Service. For example, if the Customer is a company that sends a monitor for service and fails to disclose that the monitor contains confidential data, and a third party claims a breach, the Customer would defend and indemnify the Service Centre. This indemnity does not apply to the extent a claim is caused by the Service Centre’s own negligence or breach of these Terms. Consumers are not expected to indemnify, so this clause has no effect on individual customers using the Service for personal use of their monitor.
By using or participating in the MSI Monitor Warranty Collection and Delivery Service, you acknowledge that you have read, understood, and agree to these Terms and Conditions. These Terms are intended to protect both the Customer and the Service Centre by clearly outlining expectations, responsibilities, and limitations. If you have any questions about these Terms or require clarification on any point, please contact the Service Centre before proceeding with the Service. Using the Service indicates acceptance of these Terms in full. The Service Centre appreciates your cooperation and looks forward to providing you with efficient warranty service for your MSI monitor under these guidelines.
Mon to Fri : 10:00am - 7:00pm
Sat : 10:00am - 3:00pm
Closed on Sunday and PH
