Official ASUS Service Centers in Singapore (2025)

Keeping your ASUS devices in top shape is easiest when you rely on official ASUS service centers. Singapore has several authorized centers that can handle repairs or warranty services for different ASUS product lines. Below is a complete list of all official ASUS service centers in Singapore, along with their addresses, contact info, operating hours, products serviced, and available service modes. (Information verified from ASUS Singapore official site.

1. ASUS Service Centre – Trivex (Main Branch)

• Address: 8 Burn Road, #11-16 Trivex, Singapore 369977

• Contact: +65 6636 9163

• Operating Hours: Monday–Friday: 10:00 AM–7:00 PM; Saturday: 10:00 AM–1:00 PM; Sunday/Public Holidays: Closed

• Products Serviced: Notebook, Server, Mobile Phone, LCD Monitors, Desktop PC, All-in-one PCs, Projectors, Vivo PC, ZenFone, Chromebox, ROG Console PC, Wearable, Eee Book, Commercial NB, Nano PC, ZenPad, Gaming NB, Gaming DT

• Services: Walk-in, Appointment booking, Courier pick-up and return (warranty repairs).

2. Avertek Enterprises Pte Ltd

• Address: 25 Kallang Ave, #03-03 Singapore 339416

• Operating Hours: Monday–Friday: 9:00 AM–6:00 PM; Saturday, Sunday/Public Holidays: Closed

• Products Serviced: Motherboard, Optical Storage, Graphic Card, Networking, Wireless, Healthcare System

• Note: Recommended to call in advance to confirm device support.

3. Ban Leong Technologies Pte Ltd

• Address: 150 Ubi Avenue 4, #04-01 Singapore 408825

• Contact: +65 6512 9221

• Operating Hours: Monday–Friday: 9:00 AM–5:30 PM; Saturday, Sunday/Public Holidays: Closed

• Products Serviced: Motherboard, Optical Storage, Graphic Card, Desktop PC, Multimedia, Peripherals & Accessories

• Note: Verify via call prior to visiting.

4. Convergent Systems Pte Ltd

• Address: 9 Ubi Crescent, Singapore 408572

• Operating Hours: Monday–Friday: 9:00 AM–6:00 PM; Saturday, Sunday/Public Holidays: Closed

• Products Serviced: Peripherals & Accessories

• Note: Call for detailed information on supported items.

5. ASUS Service Centre – Bugis Junction (Managed by AddOn)

• Address: 200 Victoria Street, Bugis Junction #03-05, Singapore 188021

• Contact: +65 6338 3775

• Operating Hours: Monday–Sunday: 11:00 AM–7:00 PM; Public Holidays: Closed

• Important Note: Limited online information; listed primarily as retailer. Call ahead to confirm laptop and mobile device servicing availability.

Information above has been sourced and verified directly from the official ASUS Singapore Service Center website

ASUS Premium Care is the umbrella name for ASUS’s extended warranty and protection services in Singapore. It offers customers additional coverage beyond the standard factory warranty, ensuring peace of mind for both general consumers and business users. With Premium Care, you can tailor a service package to your needs – whether you want a longer warranty, accidental damage coverage, on-site repair service, or even battery replacement plans. Below is an overview of what ASUS Premium Care includes and how it works:

ASUS Premium Care provides four main service packages, which can be purchased individually or combined for comprehensive protection:

• Warranty Extension: Extends your device’s warranty by up to 2–3 years beyond the standard period. During the extended term, your device is covered under the same terms as the original warranty (excluding consumables like batteries or accessories). This is ideal for users who plan to use their laptop or phone longer than a year and want continued free repairs for manufacturing issues.
  
  

• Accidental Damage Protection (ADP): Covers accidental mishaps such as drops, spills, electrical surges, and other unintended damage during normal use. With ADP, ASUS will repair or replace damaged parts due to accidents (limits apply: e.g. typically one major component claim per year). This package saves you from high repair costs caused by accidents and ensures any replaced parts are genuine ASUS parts with warranty. (For example, a cracked laptop screen or liquid damage on a ZenBook can be fixed at minimal cost to you under ADP.)
  
  

• Local On-Site Service: Provides in-person repair service at your location (home or office) by an ASUS-authorized technician. If an issue can’t be resolved via phone or online support, ASUS will dispatch a technician, usually by the next business day, to fix your device on-site. This is especially useful for business users or anyone with a desktop or laptop that’s hard to carry in. On-site service minimizes downtime – you don’t need to travel; repairs are done at your convenience.
  
  

• Battery Service Package: Extends the warranty on your laptop’s battery beyond the standard 1-year coverage. If the battery fails or drops in capacity due to a defect during the extended period, ASUS will provide a free battery replacement (limited to one replacement per year of coverage). This package is great for users who heavily use their laptops on battery and want assurance of a free replacement if the battery deteriorates abnormally after the first year. (Note: It covers manufacturer defects in the battery, not normal wear-and-tear or usage-related capacity loss.)

In addition, ASUS offers Premium Care for Business (often termed ASUS Business Support) which can include custom service packages like Keep My Drive (letting businesses retain a defective hard drive for data security), priority service, and other enterprise-focused protections. Business users can contact ASUS’s commercial sales team to get a tailor-made Premium Care package suited to their IT deployment. The key benefit is flexibility – ASUS can combine accidental damage protection, extended warranty, and even international travel coverage to ensure minimal downtime for business devices.

General Consumers: If you’re an everyday user of ASUS laptops, phones, or PCs, Premium Care gives extra assurance. For instance, a student or home user might purchase a Warranty Extension for a ZenBook to cover 3 years of usage, and maybe add ADP if they worry about accidents. This is especially worthwhile for higher-end devices (ROG laptops, ZenBooks, etc.) where repair costs can be high – the extended coverage “goes beyond the standard warranty to provide maximum protection”. Casual users gain peace of mind knowing that even after the first year, their device is protected against defects or accidental damage.

Business Users: Companies and professionals using ASUS ExpertBook laptops, ASUS servers, or other commercial products benefit greatly from Premium Care. The On-Site Service is tailored for business continuity – e.g. an IT department can get next-day on-site repairs for employee laptops, avoiding lengthy downtime. ASUS also offers commercial warranty upgrades that include services like keeping defective drives (to safeguard sensitive data) and priority repair queues. In short, for any business deploying numerous ASUS devices, Premium Care ensures comprehensive, all-around support with flexible options to meet business needs. It’s an investment in uptime and service quality that businesses appreciate.

Ready to take advantage of Premium Care? Here’s a step-by-step guide for Singapore customers:

1. Check Your Current Warranty Status: Before buying any extension, find out when your standard warranty expires. Use the official ASUS Warranty Status Inquiry tool – go to the ASUS Singapore support website and click “Check Product Warranty.” Enter your device’s serial number (S/N) and submit. The system will display your warranty end date and eligibility for extended service. (You can also access this via MyASUS app or the global ASUS support page, ensuring it’s set to Singapore region.)
   
   

2. Visit the Premium Care Portal: ASUS makes it easy to buy extended plans online. You have two main options:

   • MyASUS app: Download or open the MyASUS app on your device. In the app’s Customer Service section, look for Premium Care offers. ASUS even provides a 10% discount code (APCARE) in the app for purchasing plans. MyASUS will automatically show relevant warranty extensions or ADP plans for your model (if available).
     
     

   • ASUS Online Store: You can also visit the ASUS Premium Care page on the ASUS Singapore Store via web browser. This page allows you to input your serial number and find available warranty extension packages for purchase. It will list the pricing and terms for applicable Premium Care services (e.g. 1-year extension, 2-year extension + ADP bundle, etc.) which you can add to cart and purchase online.
     
     

3. Select and Purchase Your Plan: Once the portal shows the options, choose the coverage you need. For example, you might select a “+2 Year Warranty Extension” or “1 Year ADP + On-Site” combo, depending on what’s offered. Follow the checkout process to buy the plan. You’ll need to provide your device serial number (so it’s tied to your device) and personal details for the service record. After payment, you should receive a confirmation email.
   
   

4. Activate and Register (if required): Some Premium Care packages may require activation. If you purchased through MyASUS or the ASUS store with your serial number, often it’s auto-registered to that device. Double-check by going to MyASUS app -> Warranty section to see if the new expiry date or ADP coverage is reflected. If not, the confirmation email or documentation will have a link or instructions to activate. Typically, you might need to log in to your ASUS member account and register the plan to your product. Once activated, your extended warranty or coverage will start immediately after your original warranty ends (for extensions) or from the purchase date (for ADP/on-site services).
   
   

5. Requesting Service Under Premium Care: If your device needs repair and you have an active Premium Care plan, you will generally contact ASUS support the same way as usual warranty service. Provide them your device details; the ASUS system will recognize your extended coverage. You can then either bring the device to the ASUS Service Centre or arrange for on-site service / pick-up service if your plan includes it. For example, if you have On-Site Service, ASUS will schedule a technician visit to your location. If you have standard extension or ADP, you would bring the device in or use ASUS’s courier Pick Up & Return service (which can be booked via the support hotline or online RMA system). Always mention that you have Premium Care so that ASUS can apply the correct service (e.g. free repair, free one-time accident repair, etc., according to your plan).
   
   

Helpful Links: For convenience, here are the key ASUS Singapore links related to warranty and Premium Care:

• Warranty Status Checker: Check your ASUS product warranty

• ASUS Premium Care Info: Learn more or buy Premium Care plans
  
  By following the above steps, users can ensure their device is covered and get service when needed without hassle. Premium Care is all about giving ASUS customers options to “minimize downtime” and enjoy support tailored to their needs.

Using an official ASUS service center for repairs or maintenance comes with several important benefits:

• Authentic Parts & Expertise: Official centers use genuine ASUS replacement parts that are optimized for your device. You can trust that any component replaced (a battery, screen, motherboard, etc.) is original and meets ASUS’s quality standards. This means your device will continue to perform as intended. Moreover, repairs are handled by ASUS-trained technicians who have expertise on the full ASUS product range. They follow manufacturer-approved procedures and diagnostics, ensuring issues are correctly fixed (no guesswork).
  
  

• Warranty Protection: Servicing your device at an authorized center keeps your warranty valid. If your ASUS device is still under warranty, only official service centers can provide free repairs under the warranty terms. Attempting to repair at unauthorized shops might void your remaining warranty. Additionally, any parts replaced by an official ASUS center are themselves covered by a 90-day repair warranty or the remainder of your product warranty. This gives you extra assurance – if the same issue reoccurs, ASUS will take care of it. The work is documented in ASUS’s system, so you maintain a clear service history.
  
  

• Safety and Reliability: ASUS service centers adhere to strict quality and safety guidelines. From ESD-safe handling of computer components to proper diagnostic equipment, they ensure the repair is done safely. They also often have multi-point diagnostic tests designed by ASUS – meaning after a fix, they will thoroughly test your device to confirm everything is working. This level of thoroughness might not be present with third-party shops. In short, the official centers provide the “safest and surest way to fix your ASUS device.”
  
  

• Convenience and Support Options: Official support can offer conveniences like pick-up services (courier collection of your device), repair status tracking, and proper customer service escalation if needed. For example, you can check your repair status online via ASUS’s system at any time. ASUS also has a customer helpline and MyASUS app support chat, so you’re never in the dark about your device’s repair progress. Using an authorized center plugs you into this robust support network. If your device is difficult to transport (say a large gaming desktop), ASUS’s authorized service can arrange on-site support or shipping options that ensure your device is handled securely, something unofficial shops might not provide.

In summary, while there are many third-party repair shops in Singapore, opting for an official ASUS service center means genuine parts, trained technicians, preserved warranty, and peace of mind. Your device is a valuable investment – official service centers help you protect that investment for the long run.

For the latest news on ASUS products, service advisories, and maintenance tips, it’s a good idea to follow ASUS Singapore’s official channels. The ASUS Singapore Facebook page and Instagram often post updates on service campaigns, new product launches, and tech tips for users. You can get expert advice (like how to care for your laptop battery or BIOS update reminders) directly from ASUS’s team.

Additionally, consider following Esmond Service Centre on social media FaceBook page, Linkedin profile or Instagram account for more expert insights and practical tips on cutting-edge technology.

While Esmond Service Centre is an independent repair partner (noted for their fast turnaround on laptop repairs), they regularly share useful PC troubleshooting tips, how-to guides, and maintenance best practices from an expert perspective. Their content – ranging from solving common laptop issues (e.g. recovering from BitLocker locks) to hardware upgrade advice – can help you keep your ASUS device running optimally. By subscribing to such expert communities, you’ll gain knowledge to prevent problems and use your tech devices more effectively.