Customer receiving support at a Microsoft Service Center in Singapore with Surface devices on the desk.

Microsoft Service Center Singapore: Comprehensive 2025 Guide

Finding a reliable Microsoft Service Center in Singapore is crucial for effectively resolving hardware or software issues with your Microsoft devices. This comprehensive guide covers authorized Microsoft service centres in Singapore, supported devices, common repair issues, warranty coverage details, and essential tips to enhance your service experience.

Official Authorized Microsoft Service Centers in Singapore:

JK Technology Pte Ltd: JK Technology Official Site
Address: 61 Kaki Bukit Avenue 1, #02–13 Shun Li Industrial Park, Singapore 417943
Contact: (+65) 6841-6868 | [email protected]
Hours: Monday–Friday, 9:00 am – 6:30 pm
Hemmersbach Singapore Pte Ltd: Hemmersbach Official Site
Address: 1 Scotts Road, #21-10 Shaw Centre, Singapore 228208
Contact: [email protected] (appointment only)

Note: Both of the above service centers are officially authorized by Microsoft learn.microsoft.com. Visiting a Microsoft Service Centre Singapore ensures your device is serviced with genuine parts and expert care. Keep records of service orders or case numbers for all interactions.

Devices Supported by Microsoft Service Centres Singapore

Device Category	Supported Models
Surface Tablets	Surface Pro, Surface Go, Surface Studio
Surface Laptops	Surface Laptop Series, Surface Book
Accessories	Surface Pens, keyboards, chargers, docks

Common Issues Handled by Microsoft Service Centers

Screen cracks and replacements
Battery replacements
Keyboard malfunctions
Charging port repairs
Software updates and troubleshooting

Warranty Coverage: What's Covered and What's Not

Covered Issues	Non-Covered Issues (Out-of-Warranty)
Manufacturing defects, hardware failures	Cracked screens, water damage, accidental drops
Component failures under normal use	Cosmetic damage, misuse, unauthorized repairs

For detailed warranty terms, visit Microsoft Warranty Info.

How to Check if Your Microsoft Device is Under Warranty

Sign in at the Microsoft Devices page.
Select your device from the list or register using the serial number.
Check "Device coverage" status and warranty expiry date.

Step-by-Step Guide: Getting Support at Microsoft Service Center

Locate Nearest Center: Choose from JK Technology or Hemmersbach.
Book Appointment: Schedule online via Microsoft Answer Desk or directly with the center.
Prepare Your Device:
- Backup your data
- Remove passwords and sensitive information
- Gather warranty documents and proof of purchase
Visit Center: Bring your prepared device and necessary documentation.
Review and Approve Repairs: Discuss diagnosis and repair options provided by the technician.

Preparing Your Device for Service: Essential Checklist

Backup all important data
Disable passwords and encryption (e.g., BitLocker)
Provide original receipts and warranty details
Remove unnecessary accessories (SD cards, covers, etc.)

Expert Tips for Maximizing Your Service Experience

Based on our extensive experience at Esmond Service Centre:

Clearly communicate your issues.
Inquire about preventive measures.
Confirm all estimated costs upfront.

Ready to Get Your Device Serviced?

Singapore customers have two official options for Microsoft device repairs: JK Technology and Hemmersbach (appointment-based, often through Microsoft’s coordination).

Always verify your warranty status beforehand and understand what is covered. For warranty-covered issues, service will be free; for accidental damage or expired warranties, the authorized centers can still repair your device with genuine parts, but a fee applies. Book an appointment if required, back up all your data, and bring along your proof of purchase and any reference numbers. Following these guidelines will ensure your visit to a Microsoft-authorized service center in Singapore is as smooth and effective as possible, getting your Surface or other device fixed and back in your hands with minimal hassle.

If your device is out-of-warranty or experiencing issues not covered under warranty, consumers or corporate clients can contact Esmond Service Centre directly via WhatsApp at +65 8828 8180 for prompt assistance.

Reviewed and published by Esmond Service Centre, on January 2, 2025

Frequently asked question

Can I still repair my Microsoft Surface in Singapore if my warranty has expired?

Yes, you can still repair an out-of-warranty Microsoft Surface at authorized centers or Esmond Service Centre, though charges will apply depending on the issue.

Where can I find genuine Microsoft Surface replacement parts in Singapore?

Authorized Microsoft service providers, such as JK Technology and Hemmersbach offer genuine replacement parts to ensure device integrity.

What documents should I bring to a Microsoft service center in Singapore?

Bring your proof of purchase, warranty details, and any Microsoft-issued reference numbers to streamline the repair process at authorized service centers.

Does accidental damage void my Microsoft Surface warranty in Singapore?

Accidental damage typically isn't covered by Microsoft’s standard warranty, but repairs can still be performed by authorized centers or Esmond Service Centre at an additional fee.

Are corporate repair services available for Microsoft Surface devices in Singapore?

Yes, Esmond Service Centre and authorized service providers offer dedicated corporate repair services, including bulk device management and priority repairs.

Can Esmond Service Centre assist with software troubleshooting for Microsoft devices in Singapore?

Yes, Esmond Service Centre provides comprehensive software troubleshooting and repair solutions for Microsoft devices only if they are out of warranty or the issue isn't covered. For warranty-covered issues, please contact an authorized Microsoft service center.