Submit your MSI warranty request online with our easy-to-use form. Simply enter your device serial number and describe your issue. Our dedicated MSI warranty specialists will promptly verify your warranty status and provide clear instructions on getting your MSI laptop, desktop, monitor, or gaming console repaired.
Ensure smooth and fast warranty support—fill out your warranty claim today.
Frequently asked question
How do I locate my MSI device's serial number?
Your serial number can usually be found on the bottom of your laptop, the back of your monitor, handheld console, desktop, or all-in-one PC.
How long does MSI warranty verification take?
Warranty verification typically takes 1–2 working days. We'll contact you promptly once verification is completed.
Can I request on-site service for my MSI device?
On-site service is available only for select MSI laptop models. Provide your serial number, and we'll confirm your device's eligibility.
Is collection and delivery free for warranty services?
Collection and delivery are free only for MSI monitors and select desktop models. Other devices may incur a logistics fee of SGD $43.60 (inclusive of GST).
What should I include in the warranty request description?
Briefly describe the issue clearly (e.g., laptop not powering on, screen flickering) along with your MSI device’s serial number.
Are accidental damages covered under MSI warranty?
No, accidental damages such as cracked screens, liquid spills, or drops are not covered under MSI warranty services.
