Authorised
Service Provider
in Singapore

Trusted After-Sales Support Partner for Global and Regional Brands

Esmond Service Centre is a leading Authorised Service Provider in Singapore, trusted by global tech brands, regional distributors, insurers, and enterprises. Our comprehensive services include certified repairs, warranty management, white-label customer support, and end-to-end logistics, tailored specifically to meet the unique needs of your brand.

Proven Experience as an Authorised Service Provider (ASP)

Recognized for our reliability and technical expertise, we proudly serve as the official Authorised Service Provider (ASP) in Singapore for MSI (Micro-Star International) and Actxa, the key wearable technology provider for Singapore’s Health Promotion Board (HPB). Additionally, leading insurance companies rely on us for authorised extended warranty repairs and seamless claim fulfilment.

Brands We Currently Serve:

MSI (Micro-Star International) – Official ASP
Actxa (HPB wearable supplier) – Official ASP
Leading Singapore Insurers – Gaincity Authorised extended warranty fulfilment
Apple Independent Repair Provider

Apple

Independent
Repair Provider

MSI

ASP
Partner

Actxa

ASP
Partner

GainCity

Extended Warranty
Service Partner

Expand Your Brand’s After-Sales Support in Singapore

Leading global and regional brands partner with Esmond Service Centre to extend their after-sales capabilities efficiently and effectively. As an experienced Authorised Service Provider in Singapore, we provide the infrastructure, certified technical staff, and tailored solutions your brand needs to deliver exceptional after-sales customer care.

Why Partner with Esmond Service Centre?

Choosing the right Authorised Service Provider in Singapore is crucial to maintaining your brand’s reputation and customer satisfaction. With our extensive experience, proven processes, and dedicated team, we offer brands reliable, scalable, and professionally managed after-sales support.

Service Offering

Description

Certified Repair Services

Brand-trained technicians providing precise diagnostics and repairs meeting global Industry standards.

Warranty & Non-Warranty Support

Professional management of warranty claims, extended warranty programs, and non-warranty services.

Rapid Turnaround Times

Same-day or next-business-day repair options, ensuring minimal downtime for customers.

Integrated Warehousing & Logistics

In-house logistics, spare parts warehousing, and reverse logistics covering all Singapore locations.

Tailored Support Agreements

Customizable service plans designed specifically to align with your brand’s unique requirements.

White-label Customer Support & Call Center

Fully outsourced customer support solutions, including remote troubleshooting, branded call center operations, and comprehensive customer engagement.

Comprehensive Logistics & Reverse Logistics Solutions

Our integrated logistics services simplify complex after-sales processes. We handle complete reverse logistics management—from customer returns and device repairs to spare-part storage and distribution—ensuring rapid response and efficient turnaround times across Singapore.

Outsourced Customer Support & Call Centre Solutions

In addition to physical repairs, we offer white-label customer support, enabling your brand to deliver seamless customer experiences. Our trained support specialists handle troubleshooting, warranty inquiries, and technical assistance, fully representing your brand’s voice and standards.

Key Benefits of Choosing Esmond Service Centre

Partnering with Esmond Service Centre as your Authorised Service Provider in Singapore provides significant advantages for brands seeking excellence:

Proven Track Record: Decades of experience serving leading brands and insurers.
Certified Technical Team: OEM-certified technicians ensuring accurate repairs.
Singapore-wide Coverage: Robust logistics ensuring fast turnaround and distribution.
Scalable Solutions: Flexible, scalable services tailored to enterprise-level requirements.
Transparent, Predictable Pricing: Clearly structured pricing, enabling better budget management.

Frequently asked question

How can we establish an ASP partnership for after-sales service?

For brands seeking a trusted authorized service center or considering outsourcing laptop repair services in Singapore, we offer customized service agreements tailored to specific requirements. Submit the form on our Contact Us page to explore partnership opportunities.

How do you ensure brand consistency and quality in repairs?

Our experienced technicians are trained to meet OEM industry service standards, ensuring precise diagnostics, repairs, and component replacements. By rigorously adhering to defined Service Level Agreements (SLAs), we ensure seamless after-sales support that fully maintains your brand’s reputation.

Can Esmond Service Centre provide white-label customer support for our tech brand?

Yes, we offer fully outsourced, white-label customer support and call-centre solutions, seamlessly representing your brand to customers.

Do you have experience working with global IT brands?

Yes, we are an Authorized Service Provider for MSI (Micro-Star Interna- tional) and an approved extended warranty service provider for insur- ance companies in Singapore. With ongoing collaborations, we continue to expand partnerships with leading laptop manufacturers and OEMs seeking a reliable after-sales support partner.

What makes your service center a reliable Authorized Service Provider in Singapore?

As a recognized Authorized Service Provider (ASP) in Singapore, we have a proven track record in brand-certified repairs, warranty support, logistics, and enterprise IT solutions. Specializing in both in-warranty and out-of-warranty laptop, mobile device repairs, our expertise supports OEMs, IT brands, and enterprise clients with seamless after-sales solutions.

Does Esmond Service Centre offer reverse logistics services for product returns?

Yes, we provide comprehensive reverse logistics management, including device collection, repairs, refurbishment, and spare-part distribution across Singapore.