MSI Authorised Service Center
Offical Warranty Claims & Repairs

To check your MSI product warranty, first register your device on the MSI Member Center. Click here for more information

Send a WhatsApp message to +65 8828 8180 with your laptop’s serial number to confirm if your device is still under warranty. Need help finding your serial number? Click here.

Esmond Service Centre

🔹 Laptops – Located at the bottom of the laptop.
🔹 Handheld Consoles – Located at the back of the console.
🔹 Monitors – Located at the back of the monitor.
🔹 Desktops – Located at the back or below the base.
🔹 All-in-One PCs – Located at the back of the PC.

Click here to located your MSI device serial number

Identify the issue with your MSI device, such as not powering on, screen flickering, keyboard malfunction, or WiFi connectivity problems.

Send a WhatsApp message to +65 8828 8180 with your Serial Number and a brief issue description.

Example: "Hi MSI Service Centre, my MSI laptop is not powering on. Serial Number: K1234N01234. Thank you."

Fill out our quick online form with your MSI device serial number and a brief description of the issue. We'll verify your warranty status and get back to you promptly.

Diagnostic Check: 1 to 2 working days (excluding Saturdays, Sundays, and Public Holidays). For intermittent or complex issues, diagnosis may take longer.

Repair & Collection: If the fault is identified within 1 to 2 working days and parts are in stock, the device will be ready for collection within the same timeframe. If parts are not readily available, additional time may be required to order and deliver the necessary components.

Diagnostic Check: 1 to 2 working days (excluding Saturdays, Sundays, and Public Holidays) upon receiving the monitor at our service center.

Repair & Collection/Delivery: If the fault is identified within 1 to 2 working days and parts are in stock, the device will be ready for collection within the same timeframe. If parts are not readily available, additional time may be required to order and deliver the necessary components.

🔹 On-site service: Only available for select laptop models. Please provide your device serial number for verification.

🔹 Collection & Delivery: If your laptop doesn't qualify for on-site service but you prefer collection and delivery, a two-way logistics fee of SGD $43.60 (inclusive of GST) applies. Payment must be made prior to device collection.

🔹 Collection & Delivery: Free collection and delivery services provided.

🔹 Walk-in only: These devices do not qualify for on-site service or free collection and delivery. If collection and delivery are preferred, a two-way logistics fee of SGD $43.60 (inclusive of GST) applies. Payment must be made prior to device collection.

✅ All hardware components (screen, keyboard, motherboard, camera, etc.)
✅ Battery & Charger (1st year only)
✅ MSI Pen (1st year only, if included)

✅ All internal hardware components against manufacturing defects

✅ Power-related issues (e.g., not powering on)
✅ Display malfunctions (e.g., lines on screen, vertical/horizontal distortions)
✅ Dead pixels (only if 5 or more dead pixels)

❌ Accidental damage (cracked screen, drops, liquid spills, impacts)
❌ Customer-induced damage
❌ Software or firmware issues (e.g., Windows OS, drivers)
❌ Data Backup / Data Recovery
❌ Non-manufacturer faults

❌ Accidental damage (cracked casing, mishandling)
❌ Customer-induced damage
❌ Software issues (Windows OS errors, drivers)
❌ Data Backup / Data Recovery
❌ Accessories (keyboard, mouse)
❌ Non-manufacturer faults

❌ Less than 5 dead pixels
❌ Customer-induced damage
❌ Accessories (display cables, stands, mounts)
❌ Non-manufacturer faults