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Experiencing laptop problems and unsure what's causing them? At Esmond Service Centre, we specialize in accurately diagnosing and repairing all types of laptop problems in Singapore, ranging from common faults to extremely rare issues. Our skilled technicians provide comprehensive diagnostics and reliable repairs, ensuring your laptop performs flawlessly again.
Esmond Service Centre offers free diagnostics for laptops, MacBooks, Surface, and iMac devices, with clear upfront quotations before any repair. Only desktop and All-in-One PCs carry a $60 diagnostic fee, which is fully waived if you proceed with the repair. WhatsApp us or walk in anytime for a fast, professional diagnosis.
| Device Type | Diagnostic Charges |
|---|---|
| Laptop / MacBook / Microsoft Surface Devices / iMac | Free diagnostic |
| Desktop PC / All-in-One PC | $60.00 (Waived if repairable and you proceed with repair) |
✅ If your desktop or AIO PC can be repaired and you proceed with service, the $60.00 diagnostic fee will be fully waived.
✅ If the device is not repairable after proceeding, or repair is declined, the $60.00 diagnostic charge remains non-refundable.
| Repair Service | Estimated Cost (From $SGD) |
|---|---|
| Charging Port Replacement | From $86 |
| USB-A / USB-C Port Repair | From $90 |
| MacBook Touch Bar Replacement | From $186 |
| Surface Pro Charging Port Repair | From $133 |
| Surface Pro USB-C Port Repair | From $158 |
| Motherboard Diagnostics & Repair | From $186 |
| Software Troubleshooting / Restore | From $65 |
| Symptom | Possible Clues |
|---|---|
| Computer (laptop or all-in-one) shuts off instantly when moved or tilted. | A loose electrical connection, cracked solder joint, or weak connector may be inside. Moving the device flexes the board slightly, breaking the circuit momentarily. |
| Laptop randomly goes to sleep or turns off the display while in use. (Screen blanks or hibernates without closing the lid.) | A faulty or misaligned lid sensor could be triggered by accident. External magnets from devices like phones or speakers can also confuse the lid detection system. |
| Trackpad or touchscreen behaves erratically when the charger is plugged in. (Cursor jumps or phantom touches appear only when on AC power.) | Electrical interference or poor grounding from the charger can affect input devices. Using an ungrounded or low-quality adapter may cause touch issues when plugged in. |
| Laptop only stays on if you press down on a certain part of the case. (Releases and powers off when you let go.) | A motherboard solder crack or loose connection is likely. Pressing applies slight flex that reconnects a broken contact temporarily. |
| Surface Pro tablet completely dead after a firmware update. (No lights, no boot, appears bricked.) | The battery management firmware may have crashed, preventing power-on. Letting the battery fully drain can sometimes reset the system and allow recovery. |
| Tablet or laptop screen flickers uncontrollably after warming up. (Screen starts fine but flashes after 10–20 minutes.) | Heat-sensitive component failure is possible. A known issue like Surface Pro 4 "flickergate" involves temperature affecting the display controller or screen bonding. |
| Desktop PC only boots up when the motherboard is outside the case. (Works open-air, fails once installed in the chassis.) | A short-circuit is happening between the case and the motherboard. An extra standoff, metal screw, or misalignment could ground the board improperly inside the case. |
| PC won’t start until you unplug power and do a "reset." (Pressing power does nothing unless unplugged and drained first.) | The system may be stuck in an electrical state or firmware hang. Draining all residual power forces a hardware reset, clearing any stuck electrical conditions. |
Diagnosing rare, intermittent, or unknown laptop issues may take longer than usual. In complex cases, it can take up to 30 days or more for full assessment and repair.
Some issues — like occasional screen flickers that happen only once or twice a month — are extremely difficult to catch immediately.
Our technicians need to:
This detailed process requires patience, repeated testing, and significant effort to ensure the root cause is correctly identified and properly resolved. We believe in fixing the problem thoroughly — not guessing — so that you can have lasting peace of mind.
Laptop problems occur for many reasons:
At Esmond Service Centre, we pinpoint the exact cause to provide lasting, effective solutions.
Thousands trust Esmond Service Centre across Singapore because:
✅ Expert Technicians: Over 15 years’ experience solving complex laptop issues
✅ Comprehensive Diagnostics: Detailed diagnosis before quoting repairs
✅ Transparent Pricing: No hidden charges—clear, upfront quotations
✅ Quality Assurance: Repairs backed by warranty
✅ Customer Trust: Highly rated by customers for honesty and reliability
We solve your laptop problems efficiently, effectively, and affordably.
Booking your laptop repair is easy:
✅ No problem is too small, complicated, or unusual—we’re here to fix it!
👉 Don’t struggle with laptop problems any longer. WhatsApp Esmond Service Centre today!
Had a battery alert warning this morning on my HP Spectre laptop. Ran a battery test and the capacity is only left with 23% despite component test shows Passed. HP support ask me to calibrate the battery which is a very lengthy and tedious procedure and it does not solve the original battery issue of degraded capacity. HP Support also need time (the whole day also never get back to me) to check for stocks and price. I just need a faster clean fix to this issue i.e. simply replace the battery. Searched the Internet and found Esmond Service Centre with good reviews. Fast response and helpful advice. They transferred the battery to the branch at MidView in 2 hours and changed my battery within 30 to 40mins when I was on-site. Price was competitive compared to other quotes I got and also purchased the extended warranty for 1 year for $48. They also provided after sales customer service when I asked about my chargers. Not like some shops who will ignore you after the purchase. Great service and will look for them in future if I need to repair my laptop.
Highly experienced, customer focus, general great at what they're doing which servicing and repairing computer. I went there to change battery for my lap top and was highly impressed by their good technical, reasonal pricing, ease of doing business and friendliness of front desk staffs. They found something else ; ie the cooling system that required attentive alertedmet the issue via WA prompting recommending solutions and cosing. It was easy to make decision with transparent transaction. Job was done very quickly originally supposed to take 30 mins with the addition task it took another 20 mins which iscceptable a we were able to waiting relaxing while having a coffee in the multitude of F&B outlets in this mall. My laptop was very well serviced and repair and within my original estimated budget. Super happy with Esmond for their great capability and professionalism. victor who attended to us was a bit quiet but nonetheless was able to communicate important info clearly to me. Keep it up Esmond
I recently sent my laptop to Esmond Service Center at Alexandra Retail Centre for a battery replacement, internal cleaning, and full reformatting service, and I am very satisfied with the overall experience. From the start, the staff were professional, patient, and clear in explaining the diagnosis and recommended work. They provided transparent pricing upfront, with no hidden charges. The turnaround time was reasonable, and I was kept informed of the progress throughout. After servicing, my laptop feels almost like new. The battery performance has improved significantly, the system runs much smoother after reformatting, and the internal cleaning has clearly helped with performance and heat management. Overall, the service was efficient, reliable, and professionally handled. I would not hesitate to recommend Esmond Service Center at Alexandra Retail Centre to anyone looking for trustworthy and competent laptop servicing.
Sent my iMac in for a screen replacement and had a very positive experience with Esmond Service Centre. Customer service was responsive and patient throughout the process, and they kept me updated clearly. Repair was completed quickly and the iMac is working well again. They also showed me photos of the internal dust buildup and explained the recommended servicing transparently, which I appreciated as someone not familiar with repairs. Overall, a smooth and reassuring experience. Thank you for the professional service!
The whole process was smooth and professional. From their website interface, WhatsApp chat, to the repairing time and process, everything was easy and convenient for me. They are very friendly in the chat as well and were very clear with their instructions and quotations. Their warranty duration is amazing as well. Definitely will come back here again if I need anything repaired again. And of course, laptop feels good as new. Edit: Thanks for cleaning my screen! I appreciate the extra servicee
5/5 experience and service Appreciate the prompt responses! It was easy to book an appointment / timeslot because they are very approachable. It's an introvert-friendly experience. I like how direct and straightforward the process and advices/quotations were. I'm a big fan of that. Was also my first time finding a service to replace my laptop battery, and I'm so glad to have found them. Will definitely come back again for further assistance. 😄
Bring it to Esmond Service Centre at Sin Ming or Alexandra — free diagnostics, repairs from $65, many done in 1–2 hours.