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Experiencing laptop problems and unsure what's causing them? At Esmond Service Centre, we specialize in accurately diagnosing and repairing all types of laptop problems in Singapore, ranging from common faults to extremely rare issues. Our skilled technicians provide comprehensive diagnostics and reliable repairs, ensuring your laptop performs flawlessly again.
Esmond Service Centre offers free diagnostics for laptops, MacBooks, Surface, and iMac devices, with clear upfront quotations before any repair. Only desktop and All-in-One PCs carry a $65 diagnostic fee (before GST), which is fully waived if you proceed with the repair. WhatsApp us or walk in anytime for a fast, professional diagnosis.
| Device Type | Diagnostic Charges |
|---|---|
| Laptop / MacBook / Microsoft Surface Devices / iMac | Free diagnostic |
| Desktop PC / All-in-One PC | $65.00 before GST (Waived if repairable and you proceed with repair) |
Prices are before GST (9% is added at payment).
✅ If your desktop or AIO PC can be repaired and you proceed with service, the $65.00 diagnostic fee (before GST) will be fully waived.
✅ If the device is not repairable after proceeding, or repair is declined, the $65.00 diagnostic charge (before GST) remains non-refundable.
⚠️ One exception, and it is the one that matters most: if liquid has been spilled on the machine, switch it off now and do not plug it in or charge it — powering a wet board is what turns a repairable laptop into an unrepairable one. Liquid damage starts with a compulsory chemical clean at S$68 before GST, paid upfront and non-refundable, because the residue and corrosion have to be removed before anything can be diagnosed at all.
| Repair Service | Estimated Cost (From $SGD) | Typical Turnaround |
|---|---|---|
| Charging Port Replacement | From $86 | 2 - 3 Hours |
| USB-A / USB-C Port Repair | From $90 | 1 - 2 Hours* |
| MacBook Touch Bar Replacement | From $186 | 2 - 3 Hours |
| Surface Pro Charging Port Repair | From $133 | 3 - 5 Working Days |
| Surface Pro USB-C Port Repair | From $158 | 3 - 5 Working Days |
| Motherboard Diagnostics & Repair | From $186 | 3 - 5 Working Days |
| Software Troubleshooting / Restore | From $65 | 3 - 4 Hours |
* Ports vary by machine. A modular port we hold in stock is replaced in 1–2 hours; a port soldered to the motherboard takes 3–5 working days; and if the part has to be ordered in, allow a further 7–14 working days. We confirm which of the three applies to your laptop during the free diagnosis, before any work starts.
| Symptom | Possible Clues |
|---|---|
| Computer (laptop or all-in-one) shuts off instantly when moved or tilted. | A loose electrical connection, cracked solder joint, or weak connector may be inside. Moving the device flexes the board slightly, breaking the circuit momentarily. |
| Laptop randomly goes to sleep or turns off the display while in use. (Screen blanks or hibernates without closing the lid.) | A faulty or misaligned lid sensor could be triggered by accident. External magnets from devices like phones or speakers can also confuse the lid detection system. |
| Trackpad or touchscreen behaves erratically when the charger is plugged in. (Cursor jumps or phantom touches appear only when on AC power.) | Electrical interference or poor grounding from the charger can affect input devices. Using an ungrounded or low-quality adapter may cause touch issues when plugged in. |
| Laptop only stays on if you press down on a certain part of the case. (Releases and powers off when you let go.) | A motherboard solder crack or loose connection is likely. Pressing applies slight flex that reconnects a broken contact temporarily. |
| Surface Pro tablet completely dead after a firmware update. (No lights, no boot, appears bricked.) | The battery management firmware may have crashed, preventing power-on. Letting the battery fully drain can sometimes reset the system and allow recovery. |
| Tablet or laptop screen flickers uncontrollably after warming up. (Screen starts fine but flashes after 10–20 minutes.) | Heat-sensitive component failure is possible. A known issue like Surface Pro 4 "flickergate" involves temperature affecting the display controller or screen bonding. |
| Desktop PC only boots up when the motherboard is outside the case. (Works open-air, fails once installed in the chassis.) | A short-circuit is happening between the case and the motherboard. An extra standoff, metal screw, or misalignment could ground the board improperly inside the case. |
| PC won’t start until you unplug power and do a "reset." (Pressing power does nothing unless unplugged and drained first.) | The system may be stuck in an electrical state or firmware hang. Draining all residual power forces a hardware reset, clearing any stuck electrical conditions. |
Diagnosing rare, intermittent, or unknown laptop issues may take longer than usual. In complex cases, it can take up to 30 days or more for full assessment and repair.
Some issues — like occasional screen flickers that happen only once or twice a month — are extremely difficult to catch immediately.
Our technicians need to:
This detailed process requires patience, repeated testing, and significant effort to ensure the root cause is correctly identified and properly resolved. We believe in fixing the problem thoroughly — not guessing — so that you can have lasting peace of mind.
Laptop problems occur for many reasons:
At Esmond Service Centre, we pinpoint the exact cause to provide lasting, effective solutions.
Thousands trust Esmond Service Centre across Singapore because:
✅ Expert Technicians: Over 16 years’ experience solving complex laptop issues
✅ Comprehensive Diagnostics: Detailed diagnosis before quoting repairs
✅ Transparent Pricing: No hidden charges—clear, upfront quotations
✅ Quality Assurance: Repairs backed by warranty
✅ Customer Trust: Highly rated by customers for honesty and reliability
We solve your laptop problems efficiently, effectively, and affordably.
Booking your laptop repair is easy:
✅ No problem is too small, complicated, or unusual—we’re here to fix it!
👉 Don’t struggle with laptop problems any longer. WhatsApp Esmond Service Centre today!
Send us the symptom and we'll come back with what it likely is, what it will cost, and how long it will take. The diagnosis is free, and if we can't fix it, you pay nothing.
Bring it to Esmond Service Centre at Sin Ming or Alexandra — free diagnostics, repairs from $65, many done in 1–2 hours.