Kemas kini terakhir:
Jika anda mengalami masalah dengan produk Actxa anda, berikut ialah panduan rasmi untuk membantu anda memahami perlindungan jaminan dan cara untuk meneruskan tuntutan jaminan anda dengan lancar.
Untuk penjejak yang dikeluarkan oleh HPB, sila tempah temu janji melalui Aplikasi Healthy 365 untuk pertukaran di pusat yang dilantik oleh HPB berikut sahaja:
Pusat Pertukaran yang Dilantik HPB
| Pejabat Pos Pusat Ang Mo Kio Blok 727 Ang Mo Kio Ave 6 #01-4246 Singapura 560727 Isnin hingga Jumaat: 10.30 pagi hingga 7.00 petang Sabtu: 10:30 pagi hingga 2.00 petang Ahad/PH: Tutup | Pejabat Pos Pusat Bedok Blok 218 Bedok North St 1 #01-49 Singapura 460218 Isnin hingga Jumaat: 10.30 pagi hingga 7.00 petang Sabtu: 10:30 pagi hingga 2.00 petang Ahad/PH: Tutup |
| Pejabat Pos Pusat Bukit Batok 1 Bukit Batok Central Link #05-09 Pusat Beli-belah Barat Singapura 658713 Isnin hingga Jumaat: 10.30 pagi hingga 7.00 petang Sabtu: 10:30 pagi hingga 2.00 petang Ahad/PH: Tutup | Pejabat Pos Pusat HarbourFront 1 Dataran Maritim #03-22 Pusat HarbourFront Singapura 099253 Isnin hingga Jumaat: 10.30 pagi hingga 7.00 petang Sabtu: 10:30 pagi hingga 2.00 petang Ahad/PH: Tutup |
| Pejabat Pos Pusat Hougang 90 Hougang Avenue 10 #04-15A Pusat Beli-belah Hougang Singapura 538766 Isnin hingga Jumaat: 10.30 pagi hingga 7.00 petang Sabtu: 10:30 pagi hingga 2.00 petang Ahad/PH: Tutup |
Penjejak yang Dibeli melalui Kedai Rasmi Lazada Actxa: Jika anda membeli penjejak siri Tempo anda terus dari kedai rasmi Lazada Actxa, tuntutan jaminan anda akan disokong oleh pusat servis sah kami - Pusat Servis Esmond.
Penjejak Dibeli Daripada Kedai Rasmi Actxa Lazada
Pusat Perkhidmatan Esmond
24 Lorong Sin Ming
Bandar Midview, #01-100
Singapura 573970
Isnin hingga Jumaat: 10:00 pagi - 7:00 petang
Sabtu: 10:00 pagi - 3:00 petang
Ahad/PH: Tutup
WhatsApp: (+65) 8828 8180
Talian Penting: (+65) 6924 2266
Untuk membantu anda mengenal pasti isu-isu yang diliputi dengan mudah, kami telah memudahkan garis panduan Actxa ke dalam jadual yang jelas dan mesra pelanggan ini:
| ✅ Dilindungi Di Bawah Jaminan | ❌ Tidak Dilindungi Di Bawah Jaminan |
|---|---|
| Isu Bateri: Tidak dicas, bateri cepat habis | Tali atau lug yang patah atau rosak |
| Isu Skrin: Kelipan, paparan tidak lengkap atau tiada | Kerosakan rembesan air atau pemeluwapan |
| Sensor Sentuh: Tidak responsif atau terputus-putus | Aksesori seperti buaian pengecas |
| Penyegerakan Bluetooth: Tidak dapat dipasangkan atau disegerakkan dengan betul | Sensor belakang terjatuh |
| Isu Penjejakan: Langkah, kadar denyutan jantung, ketidaktepatan SPO2 | Kecacatan akibat salah guna, pengendalian yang tidak betul atau kemalangan |
| Penjejakan Tidur: Dilindungi hanya jika disertai dengan masalah penjejakan langkah atau kadar denyutan jantung | Haus dan lusuh biasa |
| Kecacatan Fizikal: Retak atau pecah (hanya jika produk baru dan tidak digunakan) | Produk dengan label yang diubah atau dialih keluar |
| Kecacatan Pelabelan: Masalah pengimbasan kod QR (hanya untuk produk baharu dan tidak digunakan) | Perbezaan dalam kecerahan OLED atau warna produk antara kelompok |
| Isu Firmware dan Perisian: Ketidaktepatan tarikh/masa, isu penyegerakan | Kehilangan data atau perkhidmatan terganggu |
Nota: Kecacatan fizikal dan pelabelan mesti dilaporkan dengan segera setelah menerima produk baharu. Sebaik sahaja produk digunakan, isu-isu ini tidak lagi dilindungi di bawah jaminan.
Penjejak Actxa anda dilindungi oleh jaminan terhad 1 tahun , berkuat kuasa dari tarikh asal pembelian. Adalah penting untuk menyimpan resit pembelian atau pengesahan pesanan anda sebagai bukti pembelian yang sah. Tanpa bukti yang sah, tempoh perlindungan jaminan akan menjadi satu tahun dari tarikh produk tersebut dibekalkan pada mulanya oleh Actxa kepada pengedar sahnya.
Ikuti langkah mudah dan profesional ini untuk menuntut perlindungan jaminan anda dengan lancar:
Langkah 1: Kumpulkan Maklumat yang Diperlukan
Sebelum memulakan tuntutan jaminan, sila sediakan maklumat berikut:
Langkah 2: Periksa Penjejak Anda
Periksa alat penjejak anda secara visual untuk memastikan tiada tanda-tanda kerosakan tidak sengaja, salah guna atau pengendalian yang tidak betul.
Langkah 3: Lakukan Penyelesaian Masalah Asas
Semak manual pengguna anda atau lawati halaman Soalan Lazim Actxa untuk cuba menyelesaikan masalah awal. Ini selalunya menyelesaikan isu biasa dengan cepat tanpa memerlukan tindakan selanjutnya.
Langkah 4: Hubungi Sokongan Pelanggan Actxa
Jika masalah anda berterusan selepas penyelesaian masalah, sila hubungi Sokongan Pelanggan Actxa secara langsung dengan menghantar e-mel kepada mereka di enquiry@actxa.com . Berikan semua butiran yang diperlukan daripada Langkah 1 dengan jelas untuk mempercepatkan tuntutan anda.
Langkah 5: Lawati Pusat Servis Sah (Jika Dinasihatkan)
Dalam sesetengah kes, pasukan sokongan pelanggan kami mungkin mengarahkan anda untuk mengunjungi pusat servis sah kami bagi mengesahkan kelayakan jaminan anda dan melengkapkan pemeriksaan produk yang mudah.
Langkah 6: Pertukaran Waranti
Setelah tuntutan anda disahkan dan diluluskan, penjejak yang rosak akan ditukar secara individu. Anda akan menerima sama ada penjejak baharu atau yang telah diubah suai sebagai ganti.
Had a battery alert warning this morning on my HP Spectre laptop. Ran a battery test and the capacity is only left with 23% despite component test shows Passed. HP support ask me to calibrate the battery which is a very lengthy and tedious procedure and it does not solve the original battery issue of degraded capacity. HP Support also need time (the whole day also never get back to me) to check for stocks and price. I just need a faster clean fix to this issue i.e. simply replace the battery. Searched the Internet and found Esmond Service Centre with good reviews. Fast response and helpful advice. They transferred the battery to the branch at MidView in 2 hours and changed my battery within 30 to 40mins when I was on-site. Price was competitive compared to other quotes I got and also purchased the extended warranty for 1 year for $48. They also provided after sales customer service when I asked about my chargers. Not like some shops who will ignore you after the purchase. Great service and will look for them in future if I need to repair my laptop.
Highly experienced, customer focus, general great at what they're doing which servicing and repairing computer. I went there to change battery for my lap top and was highly impressed by their good technical, reasonal pricing, ease of doing business and friendliness of front desk staffs. They found something else ; ie the cooling system that required attentive alertedmet the issue via WA prompting recommending solutions and cosing. It was easy to make decision with transparent transaction. Job was done very quickly originally supposed to take 30 mins with the addition task it took another 20 mins which iscceptable a we were able to waiting relaxing while having a coffee in the multitude of F&B outlets in this mall. My laptop was very well serviced and repair and within my original estimated budget. Super happy with Esmond for their great capability and professionalism. victor who attended to us was a bit quiet but nonetheless was able to communicate important info clearly to me. Keep it up Esmond
I recently sent my laptop to Esmond Service Center at Alexandra Retail Centre for a battery replacement, internal cleaning, and full reformatting service, and I am very satisfied with the overall experience. From the start, the staff were professional, patient, and clear in explaining the diagnosis and recommended work. They provided transparent pricing upfront, with no hidden charges. The turnaround time was reasonable, and I was kept informed of the progress throughout. After servicing, my laptop feels almost like new. The battery performance has improved significantly, the system runs much smoother after reformatting, and the internal cleaning has clearly helped with performance and heat management. Overall, the service was efficient, reliable, and professionally handled. I would not hesitate to recommend Esmond Service Center at Alexandra Retail Centre to anyone looking for trustworthy and competent laptop servicing.
Sent my iMac in for a screen replacement and had a very positive experience with Esmond Service Centre. Customer service was responsive and patient throughout the process, and they kept me updated clearly. Repair was completed quickly and the iMac is working well again. They also showed me photos of the internal dust buildup and explained the recommended servicing transparently, which I appreciated as someone not familiar with repairs. Overall, a smooth and reassuring experience. Thank you for the professional service!
The whole process was smooth and professional. From their website interface, WhatsApp chat, to the repairing time and process, everything was easy and convenient for me. They are very friendly in the chat as well and were very clear with their instructions and quotations. Their warranty duration is amazing as well. Definitely will come back here again if I need anything repaired again. And of course, laptop feels good as new. Edit: Thanks for cleaning my screen! I appreciate the extra servicee
5/5 experience and service Appreciate the prompt responses! It was easy to book an appointment / timeslot because they are very approachable. It's an introvert-friendly experience. I like how direct and straightforward the process and advices/quotations were. I'm a big fan of that. Was also my first time finding a service to replace my laptop battery, and I'm so glad to have found them. Will definitely come back again for further assistance. 😄
Bawa ke Esmond Service Centre di Sin Ming atau Alexandra — diagnostik percuma, pembaikan dari $65, kebanyakannya siap dalam 1–2 jam.