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Portable & External Hard Drive Data Recovery in Singapore

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Dropped your portable hard drive, or it's clicking and not showing up? Esmond Service Centre recovers files from external and portable HDDs across Singapore — free evaluation first, and no-data-no-fee.

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4.9★2,668+ reviews
16+ yrsexperience
Freediagnostics
2service centres
An Esmond Service Centre specialist in a white company T-shirt holds a bare 2.5-inch metal storage drive up to the camera in both hands, against a plain white studio background.
A slim plain black portable external hard drive lies on a grey bench mat with its short cable coiled loosely beside it, one end plugged into the socket at the drive's edge and the flat metal connector at the other end lying free; the casing is smooth and unmarked all over.

Portable & External Hard Drive Data Recovery in Singapore

Portable hard drives are perfect for backups and carrying large files between places — which is exactly why a single drop, a bent USB connector or a faulty cable can put years of photos, work and records out of reach. If your external drive is no longer showing up, asks to be formatted, or is clicking loudly, stop using it and let our specialists assess it.

A close view of a damaged portable external hard drive alone on a scuffed grey bench: the small socket at its edge is bent inward with the plastic around it split open, and one corner of the smooth black casing is cracked and lifted slightly away from the body along a thin dark seam.

Common portable hard drive problems we recover from

Six portable external hard drives of clearly different sizes and thicknesses lie unevenly spaced on a scuffed metal workbench beside a window — four slim black ones, a silver one and a larger deeper desktop-sized one — every casing smooth and unmarked, with two short cables curled at the front of the frame.

Brands & formats we support

Our team performs portable hard drive data recovery in Singapore for leading brands including Seagate, WD (Western Digital), Toshiba and Samsung, across USB and Thunderbolt enclosures — including the Seagate Backup Plus and Expansion, WD My Passport and Elements, Toshiba Canvio and Samsung T5 and T7 ranges.

Seen from straight above, two blue-gloved hands work on a black portable external hard drive on a grey bench mat, with only the hands visible from the wrists forward: one steadies the casing while the other slides a thin blue plastic pick along the seam, the shell already parted at one corner to show the bare metal drive inside. A black prying tool and a small round metal tray sit alongside.

Our portable hard drive data recovery process

Whatever the cause, the steps are the same and you stay in control of the cost:

  1. Free evaluation – we assess the device and tell you exactly what's recoverable.
  2. Quote & approval – you receive a fixed price upfront before any work starts.
  3. Data recovery – performed in-house using safe, industry-standard tools.
  4. Delivery – your recovered files are returned on a new portable drive (available for purchase).
A bare 2.5-inch metal storage drive lies on a dark green bench mat beside the black plastic shell it was lifted out of, with a small green circuit board and its short copper ribbon resting between them and a coiled blue antistatic wrist strap to one side. Every surface is plain and unmarked.

Why choose Esmond Service Centre for portable hard drive recovery

A portable external hard drive lies open on a pale service counter with its two halves apart: the smooth black outer shell on the left, and on the right the small bare 2.5-inch metal drive that came out of it, still closed, with a plain green circuit board along one edge. A small stainless tray of tiny screws sits beside them and a softly blurred workshop stands behind.

How much does portable hard drive data recovery cost?

Portable hard drive recovery is priced per job after the free evaluation — you get a fixed quote upfront with no hidden charges, and on a no-data-no-fee basis you approve the price before recovery begins. The cost depends on whether the failure is logical (deleted, formatted or corrupted files) or physical (a drive that is clicking, dropped or not detected) and the extent of the damage. See our main data recovery Singapore page for the full overview, or contact us for a free assessment.

What we recoverStarts at (SGD, excl. GST)Typical turnaround
Software-level recovery — deleted, formatted or corrupted files, drive still detectedFr $95From 1–3 working days
Hardware-level recovery — drive not detected, clicking, or not spinning up$580 and aboveFrom 10–14 working days
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These are the rates Esmond Service Centre already publishes on our data recovery page. Both timings are minimums — a badly damaged drive can take longer, and it is decided case by case, so after the free evaluation we tell you the expected date along with the fixed price.

Tell us what's wrong — free diagnosis, no obligation

Send us the symptom and we'll come back with what it likely is, what it will cost, and how long it will take. The diagnosis is free, and if we can't fix it, you pay nothing.

How can we contact you?
4.9★★★★★EXCELLENT — based on 2,668+ Google reviews across 2 branches
★★★★★
Had a battery alert warning this morning on my HP Spectre laptop. Ran a battery test and the capacity is only left with 23% despite component test shows Passed. HP support ask me to calibrate the battery which is a very lengthy and tedious procedure and it does not solve the original battery issue of degraded capacity. HP Support also need time (the whole day also never get back to me) to check for stocks and price. I just need a faster clean fix to this issue i.e. simply replace the battery. Searched the Internet and found Esmond Service Centre with good reviews. Fast response and helpful advice. They transferred the battery to the branch at MidView in 2 hours and changed my battery within 30 to 40mins when I was on-site. Price was competitive compared to other quotes I got and also purchased the extended warranty for 1 year for $48. They also provided after sales customer service when I asked about my chargers. Not like some shops who will ignore you after the purchase. Great service and will look for them in future if I need to repair my laptop.Read full reviewShow less
KK JacelynSin Ming · 4 weeks ago
★★★★★
Highly experienced, customer focus, general great at what they're doing which servicing and repairing computer. I went there to change battery for my lap top and was highly impressed by their good technical, reasonal pricing, ease of doing business and friendliness of front desk staffs. They found something else ; ie the cooling system that required attentive alertedmet the issue via WA prompting recommending solutions and cosing. It was easy to make decision with transparent transaction. Job was done very quickly originally supposed to take 30 mins with the addition task it took another 20 mins which iscceptable a we were able to waiting relaxing while having a coffee in the multitude of F&B outlets in this mall. My laptop was very well serviced and repair and within my original estimated budget. Super happy with Esmond for their great capability and professionalism. victor who attended to us was a bit quiet but nonetheless was able to communicate important info clearly to me. Keep it up EsmondRead full reviewShow less
SSam Goh SEAlexandra · 8 months ago
★★★★★
I recently sent my laptop to Esmond Service Center at Alexandra Retail Centre for a battery replacement, internal cleaning, and full reformatting service, and I am very satisfied with the overall experience. From the start, the staff were professional, patient, and clear in explaining the diagnosis and recommended work. They provided transparent pricing upfront, with no hidden charges. The turnaround time was reasonable, and I was kept informed of the progress throughout. After servicing, my laptop feels almost like new. The battery performance has improved significantly, the system runs much smoother after reformatting, and the internal cleaning has clearly helped with performance and heat management. Overall, the service was efficient, reliable, and professionally handled. I would not hesitate to recommend Esmond Service Center at Alexandra Retail Centre to anyone looking for trustworthy and competent laptop servicing.Read full reviewShow less
CChuen Chye TayAlexandra · 4 months ago
★★★★★
Sent my iMac in for a screen replacement and had a very positive experience with Esmond Service Centre. Customer service was responsive and patient throughout the process, and they kept me updated clearly. Repair was completed quickly and the iMac is working well again. They also showed me photos of the internal dust buildup and explained the recommended servicing transparently, which I appreciated as someone not familiar with repairs. Overall, a smooth and reassuring experience. Thank you for the professional service!Read full reviewShow less
WWendy AngSin Ming · 4 weeks ago
★★★★★
The whole process was smooth and professional. From their website interface, WhatsApp chat, to the repairing time and process, everything was easy and convenient for me. They are very friendly in the chat as well and were very clear with their instructions and quotations. Their warranty duration is amazing as well. Definitely will come back here again if I need anything repaired again. And of course, laptop feels good as new. Edit: Thanks for cleaning my screen! I appreciate the extra serviceeRead full reviewShow less
JJames LauSin Ming · 8 months ago
★★★★★
5/5 experience and service Appreciate the prompt responses! It was easy to book an appointment / timeslot because they are very approachable. It's an introvert-friendly experience. I like how direct and straightforward the process and advices/quotations were. I'm a big fan of that. Was also my first time finding a service to replace my laptop battery, and I'm so glad to have found them. Will definitely come back again for further assistance. 😄Read full reviewShow less
Ffatin nur aqilahAlexandra · 3 months ago

Frequently Asked Questions

Can you recover data from a portable hard drive that won't show up? +
Often yes. A drive that isn't detected may have a logical fault (corrupted partition or file system) or a physical one (a failed bridge board, head or motor). We diagnose the cause during the free evaluation and tell you exactly what's recoverable before you commit.
My external drive was dropped and now it clicks — can it be saved? +
Clicking usually points to a mechanical (head or platter) problem. Stop powering it on, as repeated attempts can worsen the damage, and bring it in for a free assessment — we recover many drop-damaged drives in-house.
Do you recover from Seagate, WD and Toshiba portable drives? +
Yes. We handle portable and external HDD recovery for Seagate, WD (Western Digital), Toshiba, Samsung and other major brands, across USB and Thunderbolt enclosures.
What if my files can't be recovered? +
Your original drive is handled carefully throughout, and we work no-data-no-fee — if we genuinely cannot recover your files, you don't pay the recovery fee.

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Bring it to Esmond Service Centre at Sin Ming or Alexandra — free diagnostics, repairs from $65, many done in 1–2 hours.

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